Hello,
I am using about 25 external agents, with Asterisk trunked to an Avaya Definity PBX. So basically asterisk+vicidialer is just our drop in dialer.
Anyway, we have a handful of Sales reps who can not remember to hang up their phone after they log out. This causes all kinds of havok. Lines start crossing etc etc.
I saw in an earlier post that there was code in the SVN trunk that forces a channel hangup when an agent logs off.
Could someone please direct me to what scripts would need to be updated from SVN with Astguclient 2.0.4 to get this? My Sales department would be extremely grateful.