Hi
Need some tips to make voice quality better.
regards
Satti
Vicidial - Voice Quality Issue
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Vicidial - Voice Quality Issue
by zahoorsatti » Mon Mar 03, 2008 12:41 pm
- zahoorsatti
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by ramindia » Mon Mar 03, 2008 1:00 pm
its all depends on your bandwidth/Codec / hardware you are using ( like head set or hardphones)
ram
ram
Kindly post your feedback, if this solution works.
so its very usefull for others who join later as a NEWBIE.
so its very usefull for others who join later as a NEWBIE.
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hello
by eliasferreyra » Mon Mar 03, 2008 11:30 pm
my voice quality issues are the followings
some times the agents doesnt listen customers
and sometimes the customers cant ear the agents
what can i do to fix it?
some times the agents doesnt listen customers
and sometimes the customers cant ear the agents
what can i do to fix it?
- eliasferreyra
- Posts: 367
- Joined: Wed Jul 18, 2007 3:27 pm
by Op3r » Tue Mar 04, 2008 12:06 am
What are you using? are you using a softphone or a hard phone?
Are you using VoIP or PRI or Pots?
Have you check the quality of your headsets? how about the performance of the agent's pc?
There are a lot of variables that may enhance or affect the voice quality.
Be specific next time. That way the answer you will get will be specific too.
Please READ THE STICKIES.
Are you using VoIP or PRI or Pots?
Have you check the quality of your headsets? how about the performance of the agent's pc?
There are a lot of variables that may enhance or affect the voice quality.
Be specific next time. That way the answer you will get will be specific too.
Please READ THE STICKIES.
Get paid for US outbound Toll Free calls. PM me.
- Op3r
- Posts: 1432
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- Location: Manila
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