Auto call mode : Call the lead last called

[bhavionline]

Hello,

I have a vicidial setup in testing mode with 5 live agents and is working well. Thanks for this fantastic piece of work and equally good support.

I have few realtime problems faced and would appreciate if anyone of u could help me solve them.

1) I have a campaign in auto dial mode. I observed that suddenly the calls stop getting transfered to the agents, the agents show as READY waiting for call, i checked the database and found that there were entries in the vicidial_auto_calls table with the status as 'XFER', i deleted these entries and the agents started getting the calls. I have observed same situation more than once but i am not able to figure out what causes such records left in vicidial_auto_calls.

2) An agent gets a call, answers the call and midway the line disconnects from the callee's end, now since the call has ended incomplete the agent has to call the same lead again, how can this be done.

3) A lead is called and answered, however the agent is given an alternate phone number to call to since the person is not available on the number called, is there any way by which the agent can disconnect the present call, manually dial the alternate number given and then again resume to auto dial mode.

Thanks in advance
Bhavi

[mflorell]

Alt number dialing is what you need to activate. It will let you dial the customer back and at an alternate number. "Alt Number Dialing =Y" in the campaign Detail modification screen.