database server one state/country dialer/call center another

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database server one state/country dialer/call center another

Postby BenZM » Tue May 13, 2008 2:48 pm

Hello.

Wanted to know if anyone has ever set up a vicidialer database server in one state/country and then have dailers in another state/country. Do they have to be in the same place? Has this been successful? Is there an issue wtih lag? Is this a matter of the bandwith and connection between them?
This would be a new set up. Have another existing good and existing one.
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Postby mflorell » Tue May 13, 2008 4:11 pm

It is a much better idea to have everything in the same place and just use gateway servers to connect agents in remote locations to the central system or a gateway in another country to connect the remote trunk lines to the central system in one country.
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Postby pylinuxian » Tue May 13, 2008 5:12 pm

I think your setup is like this :

country_1 : dialer(sip trunks to country_2) + dbserver
country_2 : dialer(zip trunks to local provider & sip trunks to country_1)

the traffic between the two dialers will be voice (sip) : this is what most call centers use as network topology (between the two countries usually you will have a dedicated link but you can go cheaper ofcourse)
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