Server Recommendation for 40 Seats Call Centre

[zahoorsatti]

Hi

I need Server Hardware specifications for recommendations of 40 seats Call centre.

Contributions in this regars will be appreciated.

with regards

Satti

[mflorell]

Kind of trunks? (SIP/T1/E1)

If using SIP, what codec?

full recording of all calls?

Lines to agent ratio?

[zahoorsatti]

Kind of trunks (SIP)

codec g729

Full recording of all calls.

Lines to agent ratio 2.0

[mflorell]

Because of the full recording of all calls and the G729 codec I would recommend using two separate servers. One for database and web(Intel core 2 Duo with 2GB RAM minimum) and one for Asterisk/VICIDIAL(Intel core 2 quad with 2GB RAM minimum). That should be able to handle what you are trying to do.

[brainwhistler]

Matt,

Does using multi-core processor gives load balancing to call processing for Asterisk. I mean does call processing is equally distributed to every core ?

Thanks

[mflorell]

I wouldn't say that multi-core has everything distributed exactly evenly, but it does help a lot to use a multi-core.

[brainwhistler]

Okay, can you give an idea that how many simultenous calls can Core2 Duo OR Core2 Quad with 2GB or above RAM, can support with all recordings.

I just need a rough idea.

Thanks in advance.

[mflorell]

With G729 I'm not sure, but with ULAW I have seen an inbound system handle 80 concurrent channels with full recording. I might cut that number in half to 40 for G729 in an outbound 2:1 ratio campaign.