We updated to 2.0.4 (VERSION: 2.0.4-146 , BUILD: 80428-0413) and now the simple link we had in the script tab seems to be goign through an agressive regex replace.
The original script looks like:
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<a href="http://localhost/RemarkScript/test_EN.asp?CID=1309939208431468569&AI=53&ID=--A--email--B--&PHONE=--A--phone_number--B--&DLANG=EN" target="_blank">Click Here to Launch Remark Script
</a>
It looks good in the script preview, and works as expected, but when it is rendered in the agent window, all the spaces in the a tag are replaced with + signs, and the url is getting mangled.
Here is what it looks like once rendered in the agent script tab:
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<a+href="http: localhost="" remarkscript="" test_en.asp?cid="1309939208431468569&AI=53&ID=&PHONE=9197441915&DLANG=EN"+target="_blank"">Click+Here+to+Launch+Remark+Script<br></a+href="http:>
Any ideas?