Softphone registered, int IP rings, ext IP does't ring

[new2vici]

I have a new Vicidial server installed. Everything works fine (manual, ratio, inbound calling) when I'm using an internal system (same internal IP group). When I log into agent screen my softphone rings and I can get calls. However, when I tried to connect externally through the public IP, the phone will not ring when I'm logged in. It returns "Noone is in your session: 8600051". The softphone can registered and make calls (directly from softphone) from the external IP, so I don't think it's a firewall problem since I have the server placed in the DMZ section of the router. What could be causing the softphone not to ring? Thanks in advance for any help.

[codehaxor]

I have a new Vicidial server installed. Everything works fine (manual, ratio, inbound calling) when I'm using an internal system (same internal IP group). When I log into agent screen my softphone rings and I can get calls. However, when I tried to connect externally through the public IP, the phone will not ring when I'm logged in. It returns "Noone is in your session: 8600051". The softphone can registered and make calls (directly from softphone) from the external IP, so I don't think it's a firewall problem since I have the server placed in the DMZ section of the router. What could be causing the softphone not to ring? Thanks in advance for any help.

Thats because vicidial uses the ip thats set in /etc/astguiclient.conf as its primary ip.

[gardo]

Do you have this entry in your sip.conf for the extension you're using: "permit = 0.0.0.0/0.0.0.0"?

[eliasferreyra]

;; VICIDIAL_auto_dialer transfer script:
exten => 8365,1,Playback(sip-silence)
exten => 8365,2,AGI(agi://127.0.0.1:4577/call_log)
exten => 8365,3,AGI(agi-VDADtransfer.agi,${EXTEN})
exten => 8365,4,AGI(agi-VDADtransfer.agi,${EXTEN})
exten => 8365,5,Hangup


use this

[gardo]

New2vici is actually referring to the issue that the softphone doesn't ring when connecting via public IP. The one you posted below won't help what he/she is experiencing since that extension is for transferring calls to the agent upon successful dial once they are already connected to VICIDIAL.

;; VICIDIAL_auto_dialer transfer script:
exten => 8365,1,Playback(sip-silence)
exten => 8365,2,AGI(agi://127.0.0.1:4577/call_log)
exten => 8365,3,AGI(agi-VDADtransfer.agi,${EXTEN})
exten => 8365,4,AGI(agi-VDADtransfer.agi,${EXTEN})
exten => 8365,5,Hangup


use this

[new2vici]

Codehaxor,

Can I add another VARserver_ip for the external IP? How can I make so it works for both internal and external users?

-----

Eliasferreyra,

That exact syntax is already in my extensions.conf.

-----

Gardo,

I tried your suggestion and added the permit to the sip.conf of my extension, but still no good.


Thanks again for everyone's help.

[gardo]

It doesn't really matter if your " VARserver_ip" is set to a public or private IP address. You should still be able to connect your softphone to Asterisk and make calls through VICIDIAL. Most of the VICIDIAL system we're handling has two NICS. One public and one private. The " VARserver_ip" is always set to the private IP address. We can access Asterisk and make calls through VICIDIAL using softphones/voip phones over the internet.

The problem you're encountering is usually related to NAT issues with SIP. Even though you have your server on the DMZ. Try changing your NAT settings on the router.

[codehaxor]

hmmm... can you paste the softphones sip.conf entry ?


did you add a nat=yes under it?

also do a route -n and paste the output here ( i know its kinda far out but it helps me determine where the packets are going, are they going to your live ip's gateway or are they going to your local area network gateway)

also check if the softphone is really registered by doing a sip show peers command under the asterisk console