vicidial.org

by **vicidial** » Wed Jul 30, 2008 4:41 am

i am using
asterisk-1.2.24
libpri-1.2.5
zaptel-1.2.21
and
astguiclient_1.1.12-3
. I have 10 agents using SIP (VOIP) . my problem is customer is not able to here out agent's voice . i have 1MBps bandwidth connection and test with 3 different voip provider but the problem is same.

with 4 agents the load avg is 1.37

by **mflorell** » Wed Jul 30, 2008 9:45 am

CPU type and speed? amount and type of RAM?

have you run iftop to see how the bandwidth is moving?

Are you using a firewall?

by **vicidial** » Thu Jul 31, 2008 2:31 am

thanks for your reply

cpu is dual core 1.8GZ
RAM size is 3 GB DDR2
i m not using any firewall

i haven't install iftop
the OS i m using centOS without graphic

by **mflorell** » Thu Jul 31, 2008 8:03 am

Have you tried the Zoiper softphone with IAX accounts instead of SIP?

by **eliasferreyra** » Thu Jul 31, 2008 3:21 pm

please post your internet up/down speed

and post the codec that you are using to dial out

describe the agent pc , because that must be caused by the agents sound cards

by **vicidial** » Fri Aug 01, 2008 6:18 am

i haven't try with IAX account , now i will try that too.

and my internet speed is 1MBps up and 900KBps down
and i am using free g729 codec

and i do have p4 machine with 512 RAM and inbuilt sound card for agents pc

by **eliasferreyra** » Fri Aug 01, 2008 10:17 am

if you can post your sip.conf config files to the forum

by **vicidial** » Mon Aug 04, 2008 6:38 am

is it is the problem with astguiclient version ?
as if i dial manualy from the soft phone directly then the voice is clear
but when i am using the agc page then i m facing this type of problem .

[general]
port=5060
bindaddr=0.0.0.0
context=default
tos=lowdelay
disallow=all
allow=g729

register =>user:password@sipserver/5060

[100213]
type=friend
username=user
secret=pass
host=sipserver
fromdomain=sipserver
fromuser=user
context=default
insecure=very
disallow=all
allow=g729

[3001]
type=friend
username=3001
host=dynamic
nat=yes ; X-Lite is behind a NAT router
disallow=all
context=default
allow=g729
canreinvite=no ; Typically set to NO if behind NAT
secret=1234

[3002]
type=friend
username=3002
host=dynamic
nat=yes ; X-Lite is behind a NAT router
disallow=all
allow=g729
canreinvite=no ; Typically set to NO if behind NAT
secret=1234

......
....

vicidial.org

voice problem

voice problem

hello

hello

Who is online