Inbound for Manual dial and softphone IM

[Milhouse28]

Im planning to set a campaign using Manual dial which can also accept inbound calls. Is it possible? How can i set it up. Because if i set Inbound campaign in a manual dial, agents are just in PAUSED status and need to click DIAL NEXT NUMBER..

Also, im using eyeBeam for the softphone I've seen in the Options it can send Instant messenges with the contact list. I tried it several times but wont work, it just keep on calling the contact. How can i di IM on softphones? is there any configuration i need to make? Pls advice.

Thanks.

[Milhouse28]

half the way, i checked the logs and here's what i got:

Sep 8 13:38:26 WARNING[3552]: chan_sip.c:7583 receive_message: Received message to "150 test"<sip:150@192.168.10.xx> from "PH vicidial"<sip:cc149@192.168.10.xx>;tag=e02a6710, dropped it...
Content-Type:text/plain
Message: dfghfg

Sep 8 13:38:26 WARNING[3552]: chan_sip.c:7583 receive_message: Received message to "150 test"<sip:150@192.168.10.xx> from "PH vicidial"<sip:cc149@192.168.10.xx>;tag=e02a6710, dropped it...
Content-Type:text/plain
Message: gfh

Sep 8 13:38:27 WARNING[3552]: chan_sip.c:7583 receive_message: Received message to "150 test"<sip:150@192.168.10.xx> from "PH vicidial"<sip:cc149@192.168.10.xx>;tag=e02a6710, dropped it...
Content-Type:text/plain
Message: fdh

Sep 8 13:38:27 WARNING[3552]: chan_sip.c:7583 receive_message: Received message to "150 test"<sip:150@192.168.10.xx> from "PH vicidial"<sip:cc149@192.168.10.xx>;tag=e02a6710, dropped it...
Content-Type:text/plain
Message: fgh


anyone?

[mflorell]

Campaigns set to MANUAL dial method cannot accept inbound calls.