Inbound Call is Not Maturing

[austin.rock9]

Hello,

I am using astguiclient-2.0.4. Call is coming to my asterisk server. I follow the appendix C of release 2.0.1 manager manual. But i change the extensions.conf as below.


exten => 004414562534823,1,Ringing ; call ringing
exten => 004414562534823,2,Wait(1) ; Wait 1 second for CID delivery from PRI
exten => 004414562534823,3,Answer ; Answer the line
exten => 004414562534823,4,AGI(agi-VDAD_ALL_inbound.agi,SALESLINE-----004414562534823-----Closer---------------999-----1)
exten => 004414562534823,5,Hangup

Below is the output of asterisk cli :


-- Executing [004414562534823@default:1] Ringing("SIP/004414562534823-b7d03198", "") in new stack
-- Executing [004414562534823@default:2] Wait("SIP/004414562534823-b7d03198", "1") in new stack
-- Executing [004414562534823@default:3] Answer("SIP/004414562534823-b7d03198", "") in new stack
-- Executing [004414562534823@default:4] AGI("SIP/004414562534823-b7d03198", "agi-VDAD_ALL_inbound.agi|SALESLINE-----004414562534823-----Closer---------------999-----1") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_inbound.agi
-- Playing 'beep' (escape_digits=) (sample_offset 0)
-- AGI Script agi-VDAD_ALL_inbound.agi completed, returning 0
-- Executing [004414562534823@default:5] Hangup("SIP/004414562534823-b7d03198", "") in new stack
== Spawn extension (default, 004414562534823, 5) exited non-zero on 'SIP/004414562534823-b7d03198'
-- Executing [h@default:1] DeadAGI("SIP/004414562534823-b7d03198", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------)") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ----------) completed, returning 0
localhost*CLI>




Thanks

[mflorell]

Please post the agiout logfile output for this call.

[austin.rock9]

Here SALESLINE is In-Group
CLOSER is the Campaign ID.

Output of AgiOut file :


2008-09-30 20:13:37|agi-VDAD_ALL_inbound.agi|Perl Environment Dump:
2008-09-30 20:13:37|agi-VDAD_ALL_inbound.agi|0|SALESLINE-----004414562534823-----Closer---------------999-----1
2008-09-30 20:13:37|agi-VDAD_ALL_inbound.agi| -- accountcode =
2008-09-30 20:13:37|agi-VDAD_ALL_inbound.agi| -- callerid = 4844
2008-09-30 20:13:37|agi-VDAD_ALL_inbound.agi| -- calleridname = anonymous
2008-09-30 20:13:37|agi-VDAD_ALL_inbound.agi| -- callingani2 = 0
2008-09-30 20:13:37|agi-VDAD_ALL_inbound.agi| -- callingpres = 32
2008-09-30 20:13:37|agi-VDAD_ALL_inbound.agi| -- callingtns = 0
2008-09-30 20:13:37|agi-VDAD_ALL_inbound.agi| -- callington = 0
2008-09-30 20:13:37|agi-VDAD_ALL_inbound.agi| -- channel = SIP/004414562534823-b7d03198
2008-09-30 20:13:37|agi-VDAD_ALL_inbound.agi| -- context = default
2008-09-30 20:13:37|agi-VDAD_ALL_inbound.agi| -- dnid = 004414562534823
2008-09-30 20:13:37|agi-VDAD_ALL_inbound.agi| -- enhanced = 0.0
2008-09-30 20:13:37|agi-VDAD_ALL_inbound.agi| -- extension = 004414562534823
2008-09-30 20:13:37|agi-VDAD_ALL_inbound.agi| -- language = en
2008-09-30 20:13:37|agi-VDAD_ALL_inbound.agi| -- priority = 4
2008-09-30 20:13:37|agi-VDAD_ALL_inbound.agi| -- rdnis = unknown
2008-09-30 20:13:37|agi-VDAD_ALL_inbound.agi| -- request = agi-VDAD_ALL_inbound.agi
2008-09-30 20:13:37|agi-VDAD_ALL_inbound.agi| -- type = SIP
2008-09-30 20:13:37|agi-VDAD_ALL_inbound.agi| -- uniqueid = 1222785816.388
2008-09-30 20:13:37|agi-VDAD_ALL_inbound.agi|AGI Variables: |1222785816.388|SIP/004414562534823-b7d03198|004414562534823|SIP||
2008-09-30 20:13:37|agi-VDAD_ALL_inbound.agi|+++++ INBOUND CALL VDCL STARTED : |Closer|-|2008-09-30 20:13:37
2008-09-30 20:13:37|agi-VDAD_ALL_inbound.agi|-- VDCL vac record deleted: |0E0| |
2008-09-30 20:13:37|agi-VDAD_ALL_inbound.agi|-- VDCL vcl insert: |1|35146|
|INSERT INTO vicidial_closer_log set status='DROP',start_epoch='1222785817',end_epoch='1222785817',length_in_sec='1',queue_seconds='0',lead_id = '35146',campaign_id='Closer',user='VDCL',list_id='',call_date='2008-09-30 20:13:37',phone_code='',phone_number='',comments='AFTER HOURS DROP';|
2008-09-30 20:13:37|agi-VDAD_ALL_inbound.agi|-- VDCL vl update: |1|35146|
|UPDATE vicidial_list set status='DROP' where lead_id = '35146';|

[mflorell]

This one is easy, it's after hours.

What do you have set for the call time for the inbound group?

[austin.rock9]

It`s set to 24 hours.

Kindly guide me what shall i do ?

Thanks

[mflorell]

I would suggest upgrading to 2.0.4.1rc4 if you have not already.

[austin.rock9]

After upgrading also it`s giving same problem. Kindly help me.

Thanks

[mflorell]

What are the settings in your 24hours call_time entry?