Problem while placing calls

[thestas]

Hi all, i have setup vicidial but i still cannot make calls...

I use asterisk 1.2.3 and vicidial 2.0.4-119.

i get this error in console:

Dec 17 19:31:49 WARNING[13277]: chan_zap.c:8261 zt_request: Unknown option '-' in '1-1'
-- Requested transfer capability: 0x00 - SPEECH
-- Channel 0/1, span 1 got hangup, cause 28
-- Channel 0/1, span 1 received AOC-E charging 0 units
Dec 17 19:31:49 WARNING[13277]: cdr.c:572 ast_cdr_disposition: Cause 28 not handled
-- Hungup 'Zap/1-1'


my config files are:
1) ZAPATA.CONF
[channels]
context=incoming
switchtype=euroisdn
ridialplan=unknown ;national
overlapdial=yes
signalling=bri_cpe_ptmp
rxwink=300
usecallerid=yes
hidecallerid=no
callwaiting=yes
usecallingpres=yes
threewaycalling=yes
transfer=yes
canpark=yes
cancallforward=yes
echocancel=yes
echocancelwhenbridged=yes
rxgain=0.0
txgain=0.0
group=1
callgroup=1
pickupgroup=1
immediate=no
context=incoming
channel => 1-2

2) ZAPTEL.CONF
span=1,1,0,ccs,ami
bchan=1-2
dchan=3
loadzone = nl
defaultzone = nl

3) SIP.CONF
[dimitris]
disallow=all
;allow=ulaw
;allow=alaw
;allow=slin
allow=all
type=friend
username=dimitris
secret=****
host=dynamic
dtmfmode=inband
qualify=1000
mailbox=102
context=incoming

[thodoris]
disallow=all
;allow=ulaw
;allow=alaw
;allow=slin
allow=all
type=friend
username=thodoris
secret=****
host=dynamic
dtmfmode=inband
qualify=1000
mailbox=102
context=incoming

4) EXTENSIONS.CONF
[globals]
CONSOLE=Console/dsp
TRUNK=Zap/g1
TRUNKX=Zap/g2

[general]
static=yes
writeprotect=no
autofallthrough=yes

[incoming]
; Extension 1901 -
exten => 1901,1,Playback,transfer|skip ; "Please hold while..."
exten => 1901,2,Dial(${TRUNKX}/${EXTEN},20,tTo)

######------ START extensions.conf changes for call_log ------######
##### This 'h' exten is VERY important for VICIDIAL usage,
##### you will have problems if it is not in your dialplan!
exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses ... EBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME}))

; Extension 6973483034 - Inbound 69 number (6973483034)
exten => _69.,1,Ringing
exten => _69.,2,AGI(agi://127.0.0.1:4577/call_log)
exten => _69.,3,Answer
exten => _69.,4,Dial(${TRUNKX}/${EXTEN},,tTo)
exten => _69.,5,Voicemail,u2000

; dial a outbound number to Mobile
exten => _69.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _69.,2,Dial(${TRUNKX}/${EXTEN},,tTo)
exten => _69.,3,Hangup

; dial a outbound number to Mobile
exten => _2.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _2.,2,Dial(${TRUNKX}/${EXTEN},,tTo)

#################################################################
; Extension 6973483034 - Inbound 69 number (6973483034)
exten => _93069.,1,Ringing
exten => _93069.,2,AGI(agi://127.0.0.1:4577/call_log)
exten => _93069.,3,Answer
exten => _93069.,4,Dial(${TRUNKX}/${EXTEN},,tTo)
exten => _93069.,5,Voicemail,u2000

; dial a outbound number to Mobile
exten => _93069.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _93069.,2,Dial(${TRUNKX}/${EXTEN},,tTo)
exten => _93069.,3,Hangup

; dial a outbound number to Mobile
exten => _9302.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _9302.,2,Dial(${TRUNKX}/${EXTEN},,tTo)
################################################################

;exten => s,1,AGI(agi://127.0.0.1:4577/call_log)
;exten => s,2,Dial(${TRUNKX}/${EXTEN},,tTo)
;exten => s,102,Voicemail,b1113
######------ START extensions.conf additions for direct zapbarges ------######
; ZapBarge direct channel extensions
exten => 8612001,1,ZapBarge(1)
exten => 8612002,1,ZapBarge(2)
exten => 8612003,1,ZapBarge(3)
exten => 8612004,1,ZapBarge(4)
exten => 8612005,1,ZapBarge(5)
exten => 8612006,1,ZapBarge(6)
exten => 8612007,1,ZapBarge(7)
exten => 8612008,1,ZapBarge(8)
exten => 8612009,1,ZapBarge(9)
exten => 8612010,1,ZapBarge(10)
exten => 8612011,1,ZapBarge(11)
exten => 8612012,1,ZapBarge(12)
exten => 8612013,1,ZapBarge(13)
exten => 8612014,1,ZapBarge(14)
exten => 8612015,1,ZapBarge(15)
exten => 8612016,1,ZapBarge(16)
exten => 8612017,1,ZapBarge(17)
exten => 8612018,1,ZapBarge(18)
exten => 8612019,1,ZapBarge(19)
exten => 8612020,1,ZapBarge(20)
exten => 8612021,1,ZapBarge(21)
exten => 8612022,1,ZapBarge(22)
exten => 8612023,1,ZapBarge(23)
exten => 8612024,1,ZapBarge(24)
######------ END extensions.conf additions for direct zapbarges ------######

######------ START extensions.conf additions for agc conferences ------######
exten => 8600001,1,Meetme,8600001|q
exten => 8600002,1,Meetme,8600002|q
exten => 8600003,1,Meetme,8600003|q
exten => 8600004,1,Meetme,8600004|q
exten => 8600005,1,Meetme,8600005|q
exten => 8600006,1,Meetme,8600006|q
exten => 8600007,1,Meetme,8600007|q
exten => 8600008,1,Meetme,8600008|q
exten => 8600009,1,Meetme,8600009|q
exten => 8600010,1,Meetme,8600010|q
exten => 8600011,1,Meetme,8600011|q
exten => 8600012,1,Meetme,8600012|q
exten => 8600013,1,Meetme,8600013|q
exten => 8600014,1,Meetme,8600014|q
exten => 8600015,1,Meetme,8600015|q
exten => 8600016,1,Meetme,8600016|q
exten => 8600017,1,Meetme,8600017|q
exten => 8600018,1,Meetme,8600018|q
exten => 8600019,1,Meetme,8600019|q
exten => 8600020,1,Meetme,8600020|q
exten => 8600021,1,Meetme,8600021|q
exten => 8600022,1,Meetme,8600022|q
exten => 8600023,1,Meetme,8600023|q
exten => 8600024,1,Meetme,8600024|q
exten => 8600025,1,Meetme,8600025|q
exten => 8600026,1,Meetme,8600026|q
exten => 8600027,1,Meetme,8600027|q
exten => 8600028,1,Meetme,8600028|q
exten => 8600029,1,Meetme,8600029|q
######------ END extensions.conf additions for agc conferences ------######

######------ START extensions.conf changes for VD conf ------######
exten => _X48600XXX,1,MeetMeAdmin(${EXTEN:2},T,${EXTEN:0:1})
exten => _X48600XXX,2,Hangup
exten => _X38600XXX,1,MeetMeAdmin(${EXTEN:2},t,${EXTEN:0:1})
exten => _X38600XXX,2,Hangup
exten => _X28600XXX,1,MeetMeAdmin(${EXTEN:2},m,${EXTEN:0:1})
exten => _X28600XXX,2,Hangup
exten => _X18600XXX,1,MeetMeAdmin(${EXTEN:2},M,${EXTEN:0:1})
exten => _X18600XXX,2,Hangup
exten => _55558600XXX,1,MeetMeAdmin(${EXTEN:4},K)
exten => _55558600XXX,2,Hangup
exten => 8300,1,Hangup
exten => 8600051,1,Meetme,8600051
exten => 8600052,1,Meetme,8600052
exten => 8600053,1,Meetme,8600053
exten => 8600054,1,Meetme,8600054
exten => 8600055,1,Meetme,8600055
exten => 8600056,1,Meetme,8600056
exten => 8600057,1,Meetme,8600057
exten => 8600058,1,Meetme,8600058
exten => 8600059,1,Meetme,8600059
exten => 8600060,1,Meetme,8600060
exten => 8600061,1,Meetme,8600061
exten => 8600062,1,Meetme,8600062
exten => 8600063,1,Meetme,8600063
exten => 8600064,1,Meetme,8600064
exten => 8600065,1,Meetme,8600065
exten => 8600066,1,Meetme,8600066
exten => 8600067,1,Meetme,8600067
exten => 8600068,1,Meetme,8600068
exten => 8600069,1,Meetme,8600069
exten => 8600070,1,Meetme,8600070
exten => 8600071,1,Meetme,8600071
exten => 8600072,1,Meetme,8600072
exten => 8600073,1,Meetme,8600073
exten => 8600074,1,Meetme,8600074
exten => 8600075,1,Meetme,8600075
exten => 8600076,1,Meetme,8600076
exten => 8600077,1,Meetme,8600077
exten => 8600078,1,Meetme,8600078
exten => 8600079,1,Meetme,8600079
exten => 8600080,1,Meetme,8600080
exten => 8600081,1,Meetme,8600081
exten => 8600082,1,Meetme,8600082
exten => 8600083,1,Meetme,8600083
exten => 8600084,1,Meetme,8600084
exten => 8600085,1,Meetme,8600085
exten => 8600086,1,Meetme,8600086
exten => 8600087,1,Meetme,8600087
exten => 8600088,1,Meetme,8600088
exten => 8600089,1,Meetme,8600089
exten => 8600090,1,Meetme,8600090
exten => 8600091,1,Meetme,8600091
exten => 8600092,1,Meetme,8600092
exten => 8600093,1,Meetme,8600093
exten => 8600094,1,Meetme,8600094
exten => 8600095,1,Meetme,8600095
exten => 8600096,1,Meetme,8600096
exten => 8600097,1,Meetme,8600097
exten => 8600098,1,Meetme,8600098
exten => 8600099,1,Meetme,8600099
exten => 8600100,1,Meetme,8600100
exten => 8600101,1,Meetme,8600101
exten => 8600102,1,Meetme,8600102
exten => 8600103,1,Meetme,8600103
exten => 8600104,1,Meetme,8600104
exten => 8600105,1,Meetme,8600105
exten => 8600106,1,Meetme,8600106
exten => 8600107,1,Meetme,8600107
exten => 8600108,1,Meetme,8600108
exten => 8600109,1,Meetme,8600109
exten => 8600110,1,Meetme,8600110
exten => 8600111,1,Meetme,8600111
exten => 8600112,1,Meetme,8600112
exten => 8600113,1,Meetme,8600113
exten => 8600114,1,Meetme,8600114
exten => 8600115,1,Meetme,8600115
exten => 8600116,1,Meetme,8600116
exten => 8600117,1,Meetme,8600117
exten => 8600118,1,Meetme,8600118
exten => 8600119,1,Meetme,8600119
exten => 8600120,1,Meetme,8600120
exten => 8600121,1,Meetme,8600121
exten => 8600122,1,Meetme,8600122
exten => 8600123,1,Meetme,8600123
exten => 8600124,1,Meetme,8600124
exten => 8600125,1,Meetme,8600125
exten => 8600126,1,Meetme,8600126
exten => 8600127,1,Meetme,8600127
exten => 8600128,1,Meetme,8600128
exten => 8600129,1,Meetme,8600129
exten => 8600130,1,Meetme,8600130
exten => 8600131,1,Meetme,8600131
exten => 8600132,1,Meetme,8600132
exten => 8600133,1,Meetme,8600133
exten => 8600134,1,Meetme,8600134
exten => 8600135,1,Meetme,8600135
exten => 8600136,1,Meetme,8600136
exten => 8600137,1,Meetme,8600137
exten => 8600138,1,Meetme,8600138
exten => 8600139,1,Meetme,8600139
exten => 8600140,1,Meetme,8600140
exten => 8600141,1,Meetme,8600141
exten => 8600142,1,Meetme,8600142
exten => 8600143,1,Meetme,8600143
exten => 8600144,1,Meetme,8600144
exten => 8600145,1,Meetme,8600145
exten => 8600146,1,Meetme,8600146
exten => 8600147,1,Meetme,8600147
exten => 8600148,1,Meetme,8600148
exten => 8600149,1,Meetme,8600149
exten => 8600150,1,Meetme,8600150
exten => 8600151,1,Meetme,8600151
exten => 8600152,1,Meetme,8600152
exten => 8600153,1,Meetme,8600153
exten => 8600154,1,Meetme,8600154
exten => 8600155,1,Meetme,8600155
exten => 8600156,1,Meetme,8600156
exten => 8600157,1,Meetme,8600157
exten => 8600158,1,Meetme,8600158
exten => 8600159,1,Meetme,8600159
exten => 8600160,1,Meetme,8600160
exten => 8600161,1,Meetme,8600161
exten => 8600162,1,Meetme,8600162
exten => 8600163,1,Meetme,8600163
exten => 8600164,1,Meetme,8600164
exten => 8600165,1,Meetme,8600165
exten => 8600166,1,Meetme,8600166
exten => 8600167,1,Meetme,8600167
exten => 8600168,1,Meetme,8600168
exten => 8600169,1,Meetme,8600169
exten => 8600170,1,Meetme,8600170
exten => 8600171,1,Meetme,8600171
exten => 8600172,1,Meetme,8600172
exten => 8600173,1,Meetme,8600173
exten => 8600174,1,Meetme,8600174
exten => 8600175,1,Meetme,8600175
exten => 8600176,1,Meetme,8600176
exten => 8600177,1,Meetme,8600177
exten => 8600178,1,Meetme,8600178
exten => 8600179,1,Meetme,8600179
exten => 8600180,1,Meetme,8600180
exten => 8600181,1,Meetme,8600181
exten => 8600182,1,Meetme,8600182
exten => 8600183,1,Meetme,8600183
exten => 8600184,1,Meetme,8600184
exten => 8600185,1,Meetme,8600185
exten => 8600186,1,Meetme,8600186
exten => 8600187,1,Meetme,8600187
exten => 8600188,1,Meetme,8600188
exten => 8600189,1,Meetme,8600189
exten => 8600190,1,Meetme,8600190
exten => 8600191,1,Meetme,8600191
exten => 8600192,1,Meetme,8600192
exten => 8600193,1,Meetme,8600193
exten => 8600194,1,Meetme,8600194
exten => 8600195,1,Meetme,8600195
exten => 8600196,1,Meetme,8600196
exten => 8600197,1,Meetme,8600197
exten => 8600198,1,Meetme,8600198
exten => 8600199,1,Meetme,8600199
exten => 8600200,1,Meetme,8600200
; quiet entry and leaving conferences for VICIDIAL
exten => _78600XXX,1,Meetme,${EXTEN:1}|q
; quiet monitor extensions for meetme rooms (for room managers)
exten => _68600XXX,1,Meetme,${EXTEN:1}|mq
######------ END extensions.conf changes for VD conf ------######

; MANDITORY VDAD extens:
; In this setup, the serverIP is the prefix followed by agent conf_exten
; These lines are REQUIRED for VICIDIAL to work properly
; local server extens:
; In this setup, the serverIP is the prefix followed by agent conf_exten
; These lines are REQUIRED for VICIDIAL to work properly
; local server extens:
exten => _XXX*XXX*XXX*XXX*8600XXX,1,Goto(incoming,${EXTEN:16},1)
exten => _XXX*XXX*XXX*XXX*8600XXX*.,1,Goto(incoming,${EXTEN:16},1)
exten => _XXX*XXX*XXX*XXX*78600XXX,1,Goto(incoming,${EXTEN:16},1)
exten => _XXX*XXX*XXX*XXX*78600XXX*.,1,Goto(incoming,${EXTEN:16},1)
exten => _8600XXX*.,1,AGI(agi-VDADfixCXFER.agi)
exten => _78600XXX*.,1,AGI(agi-VDADfixCXFER.agi)



Can anybody help? thanks in advance

[thestas]

Moreover tha Master.csv line for that attempt was

"","","8600051","incoming","S0812171931488600051","Zap/1-1","","Dial","Zap/1-1","2008-12-17 19:31:49",,"2008-12-17 19:31:49",0,0,"FAILED","DOCUMENTATION"

[mflorell]

is that really Asterisk 1.2.3?

[thestas]

Hello, thanks for the quick response.

Asterisk version is this:

Asterisk 1.2.30-BRIstuffed-0.3.0-PRE-1y-u built by root @ asterisk on a i686 running Linux on 2008-12-08 13:36:48 UTC

Thanks in advance for any help on this

[thestas]

today i get these messages on asterisk console:

Dec 22 15:15:04 NOTICE[657]: channel.c:2568 __ast_request_and_dial_callingpres_un iqueid: Unable to request channel Zap/1-1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing MeetMe("Local/8600051@incoming-0547,2", "8600051") in new stack
> Channel Local/8600051@incoming-0547,1 was answered.
== Parsing '/etc/asterisk/meetme.conf': Found
-- Created MeetMe conference 1023 for conference '8600051'
-- Playing 'conf-onlyperson' (language 'en')
-- Executing Ringing("Local/8600051@incoming-0547,1", "") in new stack
-- Executing AGI("Local/8600051@incoming-0547,1", "agi://127.0.0.1:4577/call_ log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Answer("Local/8600051@incoming-0547,1", "") in new stack
-- Executing Dial("Local/8600051@incoming-0547,1", "Zap/g2/306936141894||tTo" ) in new stack
Dec 22 15:15:04 NOTICE[662]: app_dial.c:1096 dial_exec_full: Unable to create cha nnel of type 'Zap' (cause 34 - Circuit/channel congestion)
== Everyone is busy/congested at this time (1:0/1/0)
-- Executing VoiceMail("Local/8600051@incoming-0547,1", "u2000") in new stack
Dec 22 15:15:04 WARNING[662]: app_voicemail.c:2461 leave_voicemail: No entry in v oicemail config file for '2000'
== Auto fallthrough, channel 'Local/8600051@incoming-0547,1' status is 'CONGEST ION'
Dec 22 15:15:04 NOTICE[662]: channel.c:2006 ast_read: Dropping incompatible voice frame on Local/8600051@incoming-0547,1 of format gsm since our native format has changed to slin

[thestas]

and Master.csv line for that attempt:
"","0000000000","8600051","incoming","""M1222151442000000026"" <0000000000>","Local/8600051@incoming-0547,2","","MeetMe","8600051","2008-12-22 15:15:04","2008-12-22 15:15:04","2008-12-22 15:15:05",1,1,"ANSWERED","DOCUMENTATION"

[williamconley]

It would seem that your system either does not have a digium board but is trying to dial through it, or has one that is not configured properly. Do you have a digium board?

[thestas]

Happy new year to all!

I use an OpenVox B100P. is there something that i have to do to this card?

thanks

[thestas]

Anybody can help? i am really stuck on this....

[mflorell]

We have had 2 clients that used OpenVox cards and they were the cause of issues for both of them. We moved them to Sangoma/Digium cards and all of their problems went away.

[williamconley]

Knock-Off cards are rarely a good idea. I'd use ZTDummy before a knock-off. Sangoma/Digium are good, but i've never had a good result otherwise.

[thestas]

Ok i see i must use this dummy module firstly.
I' ll try it thanks!

[thestas]

About that ztdummy can you give me some help?
first, will I be able, with that module, to try the system with two agents and 2-3 client phones?
Is all that ztdummy just a simulation with hypothetical values; how the calls are performed;

Moreover, is there any specific list of boards that vicidial supports in order to estimate costs etc;

Finally can you give me a hint how to load this module?

Thanks for any help...

[thestas]

Also now there is another problem
when an agent logs on instead to start making calls, i see a form that directs me to select a pause code and i cannot escape it so it doesn't let me continue and make calls.

Can anybody give me a help on that?