queue problem

[kpanik]

I all,

I've a problem with the queue. I notice that when the number the customer of queue exceeds the number of agent logged, the queue has blocked.

If the number the customer on the queue is minor or = at number of agent logged, is all ok, but the queue exceeds the number of agent logged, the call not transfer at the agent.

Suggestion ?

[mflorell]

Please explain more how your campaign is set up an what appears on the Asterisk CLI when the extra call is in queue.

[kpanik]

i tested today with 8 agents , with predictive "adaptive_average" dial level max 10.2 , and zaptel 1.2.9.1 asterisk 1.2.10 ....


the result is :

No channell congestion or other errors on the cli....

( with 1.2.12.1 asterisk , the problem is the channell zap busy and call response is congestioned..... )

but the queue with or without the exceeds the number of agents in the system , not transfer the call at agents and the queue is blocked...

in the auto_calls table into mysql server , i delete manually the call in status "LIVE" and the system , returnind work fine !!!...

i suppose that problem is caused by DBI or DBD::mysql or mysql release on the server......

every time that this happens , the mysql server it appears the error connection .. "aborted connection"


i test and log the mysql ...and after i post rthe result...


tnx..