Inbound campaign call cut

[jergas]

Hi, we have an inbound campaign set up in Vicibox 1.0.0rc2.
Some times in the middle of the call, it cuts down.
Some times when we get a call the agent doesn´t hear anything and somtimes call the never get to reach an agent.
This is a randon problem on any call and any agent.
We've checked every log on the system for warnings errors and alarms and everything seems to be ok.

Any ideas?

Thanks!

[mflorell]

Please post the screenlog.0 logfile output of when this happens.

[jergas]

Thank you very much again Matt, it was an agent's softphone problem.

Now it's working perfectly!

Cheers,
Javier