Please help me with the filters

[jamesbanogon]

hello? can someone please help on how to filter the outgoing calls?

i need to filter the calls so that those leads that are in DNC, DCN, and AMF will not be called anymore. is this possible using filters? this is my first day tinkering with vicidial. please help. thanks!

[heinz]

Hi,
you don't need to use filters for preventing these status to be called.
Just make sure that DNC,DCN or AMF is not one of your Dial Status in the campaign settings and not listed in lead recycling.

If you want to use a filter anyway the filter would look like

Code: Select all

status NOT IN ('DNC','DCN','AMF')


[jamesbanogon]

thanks for the help heinz.