Using Extension on Trixbox for agents

[shm267]

Currently, we have all our agents working on Trixbox under device/user mode to allow for agents moving from desk to desk. We have setup another server to run VICI dial from. How do you configure an agent within the gui to pass the call onto trixbox.

Lets say that the trixbox server is named asterisk001 and the vididial server is named asterisk002. (simple names right? .

Lets also say that extension 2000 lives on the asterisk001 box (trixbox).

I want to define a user and phone extension on the asterisk002 box (vididial) to actuall pass the call to asterisk001. Normally this is done using the dial=SIP/asterisk001/2000 directive in the extension file.

Can this be configured through the GUI or must I define each of these manually?

[gardo]

Yes it can. However, this kind of setup is easier done on the backend. You can check the Manager's Manual on how to configure "external" phones. This applies to what you want to be done.

[shm267]

Hmmm. Ok, I have read the free version of the manual cover to cover and remote agents don't seem to be in there. So I guess I have to purchase the managers manual to get this information?

I have played with the remote agent stuff, but it is unclear which fields I need to fill out that will trigger generating the correct dialplan code, or do I need to code some of the dialplan myself and the remote agent stuff will be smart enough to put entries in the DB so the agent interface will work? I tried this out, but could not get the agent GUI to actually dial the phone correctly.

Oh, and great to see the asteriskNOW website backup!!! Really like the new look for the agent gui too.

[gardo]

You mean the VicidialNOW website.

I haven't tried doing the remote phone configuration via the gui. I always do it via backend, editing extensions.conf. It's easier for me that way. Of course you need to add the phones on the admin gui and set it to "external". You then need to create the appropriate dialplan entries for your external phones.

[shm267]

Thanks again for the quick reply.

Do you think we could provide an example of how to do this. Could you and I work on an example off list and then I can post the example?