Transfering call from external application (ex. CRM)

[IgorG]

I have a requirement to have ability initiate call transfer from external web-form, for example CRM. Look at the API, documented in ViciDIAL but have not found anything about call transfer of park.

For now this task completed using JavaScript using window.opener and some changes in ViciDial with adding id's to form elements. But this works only in situations when web-form hosted at the same server with agent's web application.

What done when agent click on transfer button:
1) Client parked
2) Call transfer block shown
3) Field for number filled with phone number
4) Call to number initiated

Can this be done currently with standard API?

ViciDIAL:
VERSION: 2.0.5-173
BUILD: 90320-0424

[mflorell]

No, that cannot be done with the current API. But it sounds like a good idea for a feature, you should put it in the issue tracker as a feature request.