OUTBOUND CALLING WITH NO LIVE AGENTS

[ambt]

What is the best dial method when you have an outbound campaign with no live agents where you are just leaving a message?

How are the extensions affected when you have both outbound with live agents and outbound with no agents. Are you able to do the dialing at the same time?

[mflorell]

Have you read the Manager Manual?

You can do messaging and live agents at the same time on a Vicidial system.

[ambt]

Yes, I have read the manul numerous times. I have been using Vicidial for a 12-seat call center for over a year. I re-read the manual when starting this new project. The manual uses the settings from the tutorial and there are different ways to configure the dial method other than the way mentioned in the tutorial.

I thought that there may be something more you could tell me other than what is addressed on the three pages dedicated to this particular setup.

Sorry for asking.

[williamconley]

What is the best dial method when you have an outbound campaign with no live agents where you are just leaving a message?

I like to use "remote agent" with the number of lines that I would like to have robodialing.

How are the extensions affected when you have both outbound with live agents and outbound with no agents.

I'm not sure I understand the question. They aren't affected at all. They are separate campaigns, in no way related to one another (the robodialer campaign would not "know" anything about the extensions of the agents that were logged in to any other campaign or have any effect on them).

Are you able to do the dialing at the same time?

Absolutely. Seperate campaigns. There is no limit (within Vicidial) of the number of campaigns you set up, and each may have its own purpose (inbound, outbound, robodialer, answering machines, whatever).

The only real limitation (by design) is that an agent may only be logged in to ONE outbound campaign at a time. This is to allow for the dialer to "dial" for each agent logged in to each outbound campaign.