Issue when connecting to AstGuiClient

[pierrus]

Hello,

I am setting up a vicidial system, and facing a problem that goes far beyond my skills. Here is a description of the problem.

Vicidial is now configured with campaigns/phones/users. Xlite correctly connects to Asterisk and can make outbound call. When trying to connect to the ASTGuiClient interface, XLite correctly receives the call. However, after accepting the call in XLite, it immediately hangs up.

It seems, after inspecting the log files, that Asterisk at this exact moment tries to call a very strange extension ("h") on the outbound PBX. As the outbound call fails, XLite gets hung up.

Can somebody help?

Thanks!

[williamconley]

Hello,
It seems, after inspecting the log files, that Asterisk at this exact moment tries to call a very strange extension ("h") on the outbound PBX. As the outbound call fails, XLite gets hung up.

You know pierrus, I like you. You're a funny guy.

I will assume for the moment that you are following a/the tutorial for installation and doing your darndest to follow it to the letter and you are "this close" to saving a lot of money by getting a vicidial system running, and that this is very frustrating. So it makes me feel bad to make fun of you, but I'm going to do it anyway. But tactfully. Here we go:

If you were to go to this site: http://www.voip-info.org/wiki/index.php ... sions.conf, a little down the page you will find:

Code: Select all

Predefined Extension Names
Asterisk uses some extension names for special purposes:

i : Invalid
s : Start
h : Hangup
t : Timeout
T : AbsoluteTimeout
a : Asterisk extension
o : Operator
See Asterisk standard extensions for details

Which indicates that "h" is not a "strange" extension, it is indeed a Predefined extension. And it means "hangup". Calling extension "h" initiates the hangup process. So ... immediately BEFORE this occurs, there is a flaw of some sort.

That being said, please post your configuration, hardware & software, installation method, any "extra" software you've installed, OS, and pay specific attention to the Vicidial Version and Build (which is NOT the same as the Vicibox or VicidialNOW version, but quite seperate). I recommend putting this in your signature to reduce the need to remember to put it in each time.

Also read the stickies for each forum before posting in it (those would be the posts that say "sticky" at the top of each forum, in case you're a serious noobie).

And as for your problem, I would expect that the system attempts to communicate with the soft phone and fails to do so for some reason. This could be viewed in an asterisk log (/var/log/asterisk) or a vicidial log (/var/log/astguiclient) or even on the CLI of asterisk at the moment following the ringing of the SIP phone.

Good hunting.