All installation and configuration problems and questions
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by devafree » Wed Oct 14, 2009 6:35 pm
Hello
I would like to know what is meant by the Fields Calls and CI Calls in the Agent Status Detail Reports.
I am using SVN TRunk 2.0.5.
thanks and regrds
devafree
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devafree
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by mflorell » Wed Oct 14, 2009 9:26 pm
CI Calls = Customer Interaction (aka Human Answer)
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