vicidial is adding prefix "1" befor dialing a lead

[thebodz99]

Hi

I have asterisk 1.12.12.1 and vidial build as the latest version following the scratch install version document.

Everything is going well except one thing.

Everytime vicidial is dialing a lead it add 1 before every area code .
So im hearing the message " you dont have to add one or zero before dialing" and then the line hang up.

this is my cli asterisk output

> Channel SIP/790-08113b20 was answered.
== Manager 'sendcron' logged off from 127.0.0.1
-- Executing MeetMe("SIP/790-08113b20", "8600052") in new stack
== Parsing '/etc/asterisk/meetme.conf': Found
-- Created MeetMe conference 1023 for conference '8600052'
-- Playing 'conf-onlyperson' (language 'en')
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing MeetMe("Local/8600052@default-73f8,2", "8600052") in new stack
> Channel Local/8600052@default-73f8,1 was answered.
-- Executing AGI("Local/8600052@default-73f8,1", "call_log.agi|91514XXXXXXX)GI(call_log.agi|91514XXXXXXX") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
-- AGI Script call_log.agi completed, returning 0
-- Executing Dial("Local/8600052@default-73f8,1", "Zap/g1/1514XXXXXXX||tTo") in new stack
-- Called g1/1514XXXXXXX
== Manager 'sendcron' logged off from 127.0.0.1
-- Zap/1-1 answered Local/8600052@default-73f8,1


I double check my extensions.conf ,my lead , and I see nothing unusual.


Do you know how telling vicidial not to add prefix "1" befor dialing.

Thanks for your help

[mflorell]

Campaign Detail modification screen. look at the help for the "Dial Prefix" and "Omit Phone Code" fields.

Also you can alter your extensions.conf to accept what you are dialing.

[thebodz99]

thanks for the quick response , but can you tell me where will I found those help fields?

[thebodz99]

never mind i found it , ill give it a try

[thebodz99]

thanks mflorell


its working , I set my prefix to X
and omit phone code to Y



thanks

[kchung]

I've added this to the wiki: http://www.eflo.net/VICIDIALwiki/index. ... leshooting

Besides language packs, perhaps a 'localization pack' would be handy for non USA users.