vicidial.org

by **rudra_ach** » Wed Nov 22, 2006 2:11 am

Hi,

I'm testing vicidial with four agents in my environment with latest 2.01 release.One thing I'm seing since last 1 week.At 1am every day I see even through the agents are logged in and seeing their agent screen, in realtime view in the campaign it show no live agent.Is there any specific reason behind it ??I'm using IAX2 trunk for dialing and no digium card I'm using.

regards
rudra

by **rudra_ach** » Wed Nov 22, 2006 2:29 am

During this period the agents are also not receiving any call.I did asterisk -r but it doen't show any activity except the manager logins.

regards
rudra

by **Op3r** » Wed Nov 22, 2006 4:17 am

have you check your server time?
and also your dialling hours?

by **mflorell** » Wed Nov 22, 2006 7:52 am

Are your agents clicking on the LOGOUT link when they are done for the day?

Do they appear as logged in in the AST_timeonVDADall.php script?

by **rudra_ach** » Thu Nov 23, 2006 1:39 am

Hi,

No in that page I can't see the agents are logged in after 1am.today also same thing happened.The campaign the agents are dialing on 24 hrs calling.Once this thing happened they have to relogin in order to carry forward.

regards
rudra

by **mflorell** » Thu Nov 23, 2006 2:04 am

What do you have in your crontab for that time?

by **vctor** » Fri Nov 24, 2006 2:33 am

Are they in a call when this thing happened? Or are they idle for how many mins?

vicidial.org

Campaign Realtime View show agent logged out after 1 AM

Campaign Realtime View show agent logged out after 1 AM

Re: Campaign Realtime View show agent logged out after 1 AM

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