agent does not connect with dialed number

[ckwall]

When I click on the login button, this is what happens. My phone rings, and I pick up. I just hear dead air. here is what the CLI shows.

== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Call accepted by 10.0.1.189 (format gsm)
-- Format for call is gsm
Dec 7 18:10:34 NOTICE[9271]: channel.c:2482 __ast_request_and_dial: Don't know what to do with control frame 15
-- Executing MeetMe("IAX2/REC_SERVER_External_Dialer-16384", "8600053") in new stack
== Parsing '/etc/asterisk/meetme.conf': Found
-- Created MeetMe conference 1023 for conference '8600053'
-- Playing 'conf-onlyperson' (language 'en')
== Manager 'sendcron' logged off from 127.0.0.1

After this the dialer calls the number from the hopper and that phone rings. I answer that, but it does not put the agent and the called party together.

[ckwall]

also with no calls in progress, it still shows live channels.

slk-dialer-01*CLI> show channels
Channel Location State Application(Data)
Zap/pseudo-178283746 s@default:1 Rsrvd (None)
IAX2/REC_SERVER_Exte 8600053@default:1 Up MeetMe(8600053)
2 active channels
1 active call
slk-dialer-01*CLI>

[mflorell]

Can you post CLI output from when the customer number is called?

[ckwall]

I think this whole install was screwed up, so i have reinstalled. The dead air was caused because I had a zap device and no zaptel configuration, but asterisk ran like crap so i have formatted and reinstalled everything.