Dropped Percentage

[claimsman]

Hi all,

I hope you can help, in the last couple of days the dropped call percentage before the agents have loogged on and started to call is extremely high (8400.00%). This morning it is indicating we have dropped 168 calls and answered 2, however we have no agents logged and no calls waiting.

Thank you.

[williamconley]

[edit: moved to "Support"]

when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system.

Similar to This:
Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation