Problem with Autodialing (predictive dialing)

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Problem with Autodialing (predictive dialing)

Postby skept » Sat Dec 02, 2006 2:26 pm

asterisk-1.2.13.tar.gz
asterisk-addons-1.2.3.tar.gz
asterisk-perl-0.08.tar.gz
asterisk-sounds-1.2.1.tar.gz
astguiclient_2.0.1.zip
CentOS
kernle:2.6.9-42.0.3.EL

[root@localhost ~]# screen -r
There are several suitable screens on:
3277.ASTVDadapt (Detached)
26171.ASTlisten (Detached)
3288.asterisk (Detached)
26322.ASTupdate (Detached)
2616.ASTVDremote (Detached)
26183.ASTsend (Detached)
3987.ASTVDauto (Detached)
Type "screen [-d] -r [pid.]tty.host" to resume one of them.



Asterisk CLI Output:
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing AGI("Local/011442071833581@default-e04c,2", "call_log.agi|011442071833581") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
-- AGI Script call_log.agi completed, returning 0
-- Executing Dial("Local/011442071833581@default-e04c,2", "SIP/011442071833581@voxee") in new stack
-- Called 011442071833581@voxee
-- Executing Dial("SIP/213.166.5.134-b7706790", "SIP/6018") in new stack
-- Called 6018
-- SIP/6018-098f48e0 is ringing
-- SIP/voxee-098ffbf0 is ringing
-- SIP/voxee-098ffbf0 is making progress passing it to Local/011442071833581@default-e04c,2
-- SIP/6018-098f48e0 answered SIP/213.166.5.134-b7706790
-- Attempting native bridge of SIP/213.166.5.134-b7706790 and SIP/6018-098f48e0
-- SIP/voxee-098ffbf0 answered Local/011442071833581@default-e04c,2
> Channel Local/011442071833581@default-e04c,1 was answered.
== Manager 'sendcron' logged off from 127.0.0.1
-- Executing AGI("Local/011442071833581@default-e04c,1", "call_log.agi|8365") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
== Spawn extension (default, 011442071833581, 2) exited non-zero on 'Local/011442071833581@default-e04c,2'
-- Executing DeadAGI("Local/011442071833581@default-e04c,2", "call_log.agi|h") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
-- AGI Script call_log.agi completed, returning 0
-- Executing AGI("SIP/voxee-098ffbf0", "agi-VDADtransfer.agi|8365") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
-- AGI Script call_log.agi completed, returning 0
-- Executing DeadAGI("Local/011442071833581@default-e04c,2",

"VD_hangup.agi|SIP-----NODEBUG-----16-----ANSWER-----11-----0") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_hangup.agi
-- AGI Script VD_hangup.agi completed, returning 0
== Spawn extension (default, 02071833581, 1) exited non-zero on 'SIP/213.166.5.134-b7706790'
-- Executing DeadAGI("SIP/213.166.5.134-b7706790", "call_log.agi|h") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
-- AGI Script call_log.agi completed, returning 0
-- Executing DeadAGI("SIP/213.166.5.134-b7706790", "VD_hangup.agi|SIP-----NODEBUG-----16-----ANSWER-----17-----9") in new

stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_hangup.agi
-- AGI Script VD_hangup.agi completed, returning 0



I set the following dial method:

Ratio, All Adapt Options
Auto Dial Level: 3.0
Available on Tally: No
Drop %age Limit: 03
Max Adapt Dial: 3.0
Adapt Intensity Modifier: 0-Balanced
Dial Level Difference Target: -1--1 Agents are waiting
Next Agent Call: Random


output of agiout.26xxx:
2006-12-03 0:25:46|VD_hangup.agi|VD hangup: no VDAC record found: 1165085719.285 unknown
2006-12-03 0:26:22|call_log.agi|Perl Environment Dump:
2006-12-03 0:26:22|call_log.agi|0|011442071833581
2006-12-03 0:26:22|call_log.agi|AGI Environment Dump:
2006-12-03 0:26:22|call_log.agi| -- accountcode =
2006-12-03 0:26:22|call_log.agi| -- callerid = 0000000000
2006-12-03 0:26:22|call_log.agi| -- calleridname = V1203002621000000085
2006-12-03 0:26:22|call_log.agi| -- callingani2 = 0
2006-12-03 0:26:22|call_log.agi| -- callingpres = 0
2006-12-03 0:26:22|call_log.agi| -- callingtns = 0
2006-12-03 0:26:22|call_log.agi| -- callington = 0
2006-12-03 0:26:22|call_log.agi| -- channel = Local/011442071833581@default-8b6b,2
2006-12-03 0:26:22|call_log.agi| -- context = default
2006-12-03 0:26:22|call_log.agi| -- dnid = unknown
2006-12-03 0:26:22|call_log.agi| -- enhanced = 0.0
2006-12-03 0:26:22|call_log.agi| -- extension = 011442071833581
2006-12-03 0:26:22|call_log.agi| -- language = en
2006-12-03 0:26:22|call_log.agi| -- priority = 1
2006-12-03 0:26:22|call_log.agi| -- rdnis = unknown
2006-12-03 0:26:22|call_log.agi| -- request = call_log.agi
2006-12-03 0:26:22|call_log.agi| -- type = Local
2006-12-03 0:26:22|call_log.agi| -- uniqueid = 1165085781.288
2006-12-03 0:26:22|call_log.agi|AGI Variables:

|1165085781.288|Local/011442071833581@default-8b6b,2|011442071833581|Local|V1203002621000000085|
2006-12-03 0:26:22|call_log.agi|+++++ CALL LOG START : 2006-12-03 0:26:22
2006-12-03 0:26:22|call_log.agi||INSERT INTO call_log

(uniqueid,channel,channel_group,type,server_ip,extension,number_dialed,start_time,start_epoch,end_time,end_epoch,length_in_se

c,length_in_min,caller_code)

values('1165085781.288','Local/011442071833581@default-8b6b,2','','Local','192.168.0.199','011442071833581','','2006-12-03

0:26:22','1165085782','','','','','V1203002621000000085')|
2006-12-03 0:26:33|call_log.agi|Perl Environment Dump:
2006-12-03 0:26:33|call_log.agi|0|8365
2006-12-03 0:26:33|call_log.agi|AGI Environment Dump:
2006-12-03 0:26:33|call_log.agi| -- accountcode =
2006-12-03 0:26:33|call_log.agi| -- callerid = 0000000000
2006-12-03 0:26:33|call_log.agi| -- calleridname = V1203002621000000085
2006-12-03 0:26:33|call_log.agi| -- callingani2 = 0
2006-12-03 0:26:33|call_log.agi| -- callingpres = 0
2006-12-03 0:26:33|call_log.agi| -- callingtns = 0
2006-12-03 0:26:33|call_log.agi| -- callington = 0
2006-12-03 0:26:33|call_log.agi| -- channel = Local/011442071833581@default-8b6b,1
2006-12-03 0:26:33|call_log.agi| -- context = default
2006-12-03 0:26:33|call_log.agi| -- dnid = unknown
2006-12-03 0:26:33|call_log.agi| -- enhanced = 0.0
2006-12-03 0:26:33|call_log.agi| -- extension = 8365
2006-12-03 0:26:33|call_log.agi| -- language = en
2006-12-03 0:26:33|call_log.agi| -- priority = 1
2006-12-03 0:26:33|call_log.agi| -- rdnis = unknown
2006-12-03 0:26:33|call_log.agi| -- request = call_log.agi
2006-12-03 0:26:33|call_log.agi| -- type = Local
2006-12-03 0:26:33|call_log.agi| -- uniqueid = 1165085781.287
2006-12-03 0:26:33|call_log.agi|AGI Variables:

|1165085781.287|Local/011442071833581@default-8b6b,1|8365|Local|V1203002621000000085|
2006-12-03 0:26:33|call_log.agi|+++++ CALL LOG START : 2006-12-03 0:26:33
2006-12-03 0:26:33|call_log.agi||INSERT INTO call_log

(uniqueid,channel,channel_group,type,server_ip,extension,number_dialed,start_time,start_epoch,end_time,end_epoch,length_in_se

c,length_in_min,caller_code)

values('1165085781.287','Local/011442071833581@default-8b6b,1','','Local','192.168.0.199','8365','','2006-12-03

0:26:33','1165085793','','','','','V1203002621000000085')|
2006-12-03 0:26:33|call_log.agi|AGI Environment Dump:
2006-12-03 0:26:33|call_log.agi| -- accountcode =
2006-12-03 0:26:33|call_log.agi| -- callerid = 0000000000
2006-12-03 0:26:33|call_log.agi| -- calleridname = V1203002621000000085
2006-12-03 0:26:33|call_log.agi| -- callingani2 = 0
2006-12-03 0:26:33|call_log.agi| -- callingpres = 0
2006-12-03 0:26:33|call_log.agi| -- callingtns = 0
2006-12-03 0:26:33|call_log.agi| -- callington = 0
2006-12-03 0:26:33|call_log.agi| -- channel = Local/011442071833581@default-8b6b,2
2006-12-03 0:26:33|call_log.agi| -- context = default
2006-12-03 0:26:33|call_log.agi| -- dnid = unknown
2006-12-03 0:26:33|call_log.agi| -- enhanced = 0.0
2006-12-03 0:26:33|call_log.agi| -- extension = h
2006-12-03 0:26:33|call_log.agi| -- language = en
2006-12-03 0:26:33|call_log.agi| -- priority = 1
2006-12-03 0:26:33|call_log.agi| -- rdnis = unknown
2006-12-03 0:26:33|call_log.agi| -- request = call_log.agi
2006-12-03 0:26:33|call_log.agi| -- type = Local
2006-12-03 0:26:33|call_log.agi| -- uniqueid = 1165085781.288
2006-12-03 0:26:33|call_log.agi|AGI Variables:

|1165085781.288|Local/011442071833581@default-8b6b,2|h|Local|V1203002621000000085|
2006-12-03 0:26:33|call_log.agi||CALL HUNG UP|
2006-12-03 0:26:33|call_log.agi||1165085781.2880001|1165085782|
2006-12-03 0:26:33|call_log.agi|QUERY done: start time = 1165085782 | sec: 11 | min: 0.18 |
2006-12-03 0:26:33|call_log.agi||UPDATE call_log set end_time='2006-12-03

0:26:33',end_epoch='1165085793',length_in_sec=11,length_in_min=' 0.18' where uniqueid='1165085781.288'|
2006-12-03 0:26:33|call_log.agi||DELETE from live_inbound where uniqueid='1165085781.288' and server_ip='192.168.0.199'|
2006-12-03 0:26:33|call_log.agi|+++++ CALL LOG HUNGUP: |1165085781.288|Local/011442071833581@default-8b6b,2|h|2006-12-03

0:26:33|min: 0.18|
2006-12-03 0:26:33|agi-VDADtransfer.agi|Perl Environment Dump:
2006-12-03 0:26:33|agi-VDADtransfer.agi|0|8365
2006-12-03 0:26:33|agi-VDADtransfer.agi|AGI Environment Dump:
2006-12-03 0:26:33|agi-VDADtransfer.agi| -- accountcode =
2006-12-03 0:26:33|agi-VDADtransfer.agi| -- callerid = 011442071833581
2006-12-03 0:26:33|agi-VDADtransfer.agi| -- calleridname = unknown
2006-12-03 0:26:33|agi-VDADtransfer.agi| -- callingani2 = 0
2006-12-03 0:26:33|agi-VDADtransfer.agi| -- callingpres = 0
2006-12-03 0:26:33|agi-VDADtransfer.agi| -- callingtns = 0
2006-12-03 0:26:33|agi-VDADtransfer.agi| -- callington = 0
2006-12-03 0:26:33|agi-VDADtransfer.agi| -- channel = SIP/voxee-099001a0
2006-12-03 0:26:33|agi-VDADtransfer.agi| -- context = default
2006-12-03 0:26:33|agi-VDADtransfer.agi| -- dnid = unknown
2006-12-03 0:26:33|agi-VDADtransfer.agi| -- enhanced = 0.0
2006-12-03 0:26:33|agi-VDADtransfer.agi| -- extension = 8365
2006-12-03 0:26:33|agi-VDADtransfer.agi| -- language = en
2006-12-03 0:26:33|agi-VDADtransfer.agi| -- priority = 2
2006-12-03 0:26:33|agi-VDADtransfer.agi| -- rdnis = unknown
2006-12-03 0:26:33|agi-VDADtransfer.agi| -- request = agi-VDADtransfer.agi
2006-12-03 0:26:33|agi-VDADtransfer.agi| -- type = SIP
2006-12-03 0:26:33|agi-VDADtransfer.agi| -- uniqueid = 1165085781.287
2006-12-03 0:26:33|agi-VDADtransfer.agi|AGI Variables: |1165085781.287|SIP/voxee-099001a0|8365|SIP|011442071833581|unknown|2|
2006-12-03 0:26:33|agi-VDADtransfer.agi|+++++ VDAD START : |3581|2006-12-03 0:26:33|1.2.13|2|
2006-12-03 0:26:33|agi-VDADtransfer.agi|-- VDAD : |0E0|update of vac table: 011442071833581
|UPDATE vicidial_auto_calls set uniqueid='1165085781.287', channel='SIP/voxee-099001a0',status='LIVE' where

callerid='011442071833581' order by call_time desc limit 1;|
2006-12-03 0:26:33|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and

server_ip='192.168.0.199' and campaign_id = '' and call_time < "" and lead_id != '';|
2006-12-03 0:26:33|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.0.199
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='3581',uniqueid='1165085781.287', channel='SIP/voxee-099001a0',

callerid='011442071833581' where status = 'READY' and server_ip='192.168.0.199' and campaign_id='' and last_update_time >

'19700101052955' limit 1;|
2006-12-03 0:26:33|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2006-12-03 0:26:33|VD_hangup.agi|Perl Environment Dump:
2006-12-03 0:26:33|VD_hangup.agi|0|SIP-----NODEBUG-----16-----ANSWER-----11-----0
2006-12-03 0:26:33|VD_hangup.agi|AGI Environment Dump:
2006-12-03 0:26:33|VD_hangup.agi| -- accountcode =
2006-12-03 0:26:33|VD_hangup.agi| -- callerid = 0000000000
2006-12-03 0:26:33|VD_hangup.agi| -- calleridname = V1203002621000000085
2006-12-03 0:26:33|VD_hangup.agi| -- callingani2 = 0
2006-12-03 0:26:33|VD_hangup.agi| -- callingpres = 0
2006-12-03 0:26:33|VD_hangup.agi| -- callingtns = 0
2006-12-03 0:26:33|VD_hangup.agi| -- callington = 0
2006-12-03 0:26:33|VD_hangup.agi| -- channel = Local/011442071833581@default-8b6b,2
2006-12-03 0:26:33|VD_hangup.agi| -- context = default
2006-12-03 0:26:33|VD_hangup.agi| -- dnid = unknown
2006-12-03 0:26:33|VD_hangup.agi| -- enhanced = 0.0
2006-12-03 0:26:33|VD_hangup.agi| -- extension = h
2006-12-03 0:26:33|VD_hangup.agi| -- language = en
2006-12-03 0:26:33|VD_hangup.agi| -- priority = 2
2006-12-03 0:26:33|VD_hangup.agi| -- rdnis = unknown
2006-12-03 0:26:33|VD_hangup.agi| -- request = VD_hangup.agi
2006-12-03 0:26:33|VD_hangup.agi| -- type = Local
2006-12-03 0:26:33|VD_hangup.agi| -- uniqueid = 1165085781.288
2006-12-03 0:26:33|VD_hangup.agi|AGI Variables:

|1165085781.288|Local/011442071833581@default-8b6b,2|h|Local|V1203002621000000085|
2006-12-03 0:26:33|VD_hangup.agi|DEBUG: NODEBUG
2006-12-03 0:26:33|VD_hangup.agi|VD_hangup : V1203002621000000085 Local/011442071833581@default-8b6b,2 2 85
2006-12-03 0:26:33|VD_hangup.agi|-- VDhangup Local DEBUG: |SIP|V1203002621000000085|ANSWER|16|
2006-12-03 0:26:33|VD_hangup.agi|+++++ VDAD START LOCAL CHANNEL: EXITING- 2
2006-12-03 0:26:33|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and

server_ip='192.168.0.199' and campaign_id = '' and call_time < "" and lead_id != '';|
2006-12-03 0:26:33|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.0.199
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='3581',uniqueid='1165085781.287', channel='SIP/voxee-099001a0',

callerid='011442071833581' where status = 'READY' and server_ip='192.168.0.199' and campaign_id='' and last_update_time >

'19700101052955' limit 1;|
2006-12-03 0:26:33|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2006-12-03 0:26:33|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and

server_ip='192.168.0.199' and campaign_id = '' and call_time < "" and lead_id != '';|
2006-12-03 0:26:33|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.0.199
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='3581',uniqueid='1165085781.287', channel='SIP/voxee-099001a0',

callerid='011442071833581' where status = 'READY' and server_ip='192.168.0.199' and campaign_id='' and last_update_time >

'19700101052955' limit 1;|
2006-12-03 0:26:33|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2006-12-03 0:26:33|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and

server_ip='192.168.0.199' and campaign_id = '' and call_time < "" and lead_id != '';|
2006-12-03 0:26:33|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.0.199
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='3581',uniqueid='1165085781.287', channel='SIP/voxee-099001a0',

callerid='011442071833581' where status = 'READY' and server_ip='192.168.0.199' and campaign_id='' and last_update_time >

'19700101052955' limit 1;|
2006-12-03 0:26:33|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2006-12-03 0:26:33|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and

server_ip='192.168.0.199' and campaign_id = '' and call_time < "" and lead_id != '';|
2006-12-03 0:26:33|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.0.199
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='3581',uniqueid='1165085781.287', channel='SIP/voxee-099001a0',

callerid='011442071833581' where status = 'READY' and server_ip='192.168.0.199' and campaign_id='' and last_update_time >

'19700101052955' limit 1;|
2006-12-03 0:26:33|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2006-12-03 0:26:33|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and

server_ip='192.168.0.199' and campaign_id = '' and call_time < "" and lead_id != '';|
2006-12-03 0:26:33|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.0.199
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='3581',uniqueid='1165085781.287', channel='SIP/voxee-099001a0',

callerid='011442071833581' where status = 'READY' and server_ip='192.168.0.199' and campaign_id='' and last_update_time >

'19700101052955' limit 1;|
2006-12-03 0:26:33|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2006-12-03 0:26:33|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and

server_ip='192.168.0.199' and campaign_id = '' and call_time < "" and lead_id != '';|
2006-12-03 0:26:33|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.0.199
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='3581',uniqueid='1165085781.287', channel='SIP/voxee-099001a0',

callerid='011442071833581' where status = 'READY' and server_ip='192.168.0.199' and campaign_id='' and last_update_time >

'19700101052955' limit 1;|
2006-12-03 0:26:33|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2006-12-03 0:26:33|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and

server_ip='192.168.0.199' and campaign_id = '' and call_time < "" and lead_id != '';|
2006-12-03 0:26:33|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.0.199
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='3581',uniqueid='1165085781.287', channel='SIP/voxee-099001a0',

callerid='011442071833581' where status = 'READY' and server_ip='192.168.0.199' and campaign_id='' and last_update_time >

'19700101052955' limit 1;|
2006-12-03 0:26:33|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2006-12-03 0:26:33|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and

server_ip='192.168.0.199' and campaign_id = '' and call_time < "" and lead_id != '';|
2006-12-03 0:26:33|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.0.199
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='3581',uniqueid='1165085781.287', channel='SIP/voxee-099001a0',

callerid='011442071833581' where status = 'READY' and server_ip='192.168.0.199' and campaign_id='' and last_update_time >

'19700101052955' limit 1;|
2006-12-03 0:26:33|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2006-12-03 0:26:33|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and

server_ip='192.168.0.199' and campaign_id = '' and call_time < "" and lead_id != '';|
2006-12-03 0:26:33|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.0.199
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='3581',uniqueid='1165085781.287', channel='SIP/voxee-099001a0',

callerid='011442071833581' where status = 'READY' and server_ip='192.168.0.199' and campaign_id='' and last_update_time >

'19700101052955' limit 1;|
2006-12-03 0:26:33|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2006-12-03 0:26:33|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and

server_ip='192.168.0.199' and campaign_id = '' and call_time < "" and lead_id != '';|
2006-12-03 0:26:33|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.0.199
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='3581',uniqueid='1165085781.287', channel='SIP/voxee-099001a0',

callerid='011442071833581' where status = 'READY' and server_ip='192.168.0.199' and campaign_id='' and last_update_time >

'19700101052955' limit 1;|
2006-12-03 0:26:33|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2006-12-03 0:26:33|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and

server_ip='192.168.0.199' and campaign_id = '' and call_time < "" and lead_id != '';|
2006-12-03 0:26:33|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.0.199
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='3581',uniqueid='1165085781.287', channel='SIP/voxee-099001a0',

callerid='011442071833581' where status = 'READY' and server_ip='192.168.0.199' and campaign_id='' and last_update_time >

'19700101052955' limit 1;|
2006-12-03 0:26:33|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2006-12-03 0:26:33|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and

server_ip='192.168.0.199' and campaign_id = '' and call_time < "" and lead_id != '';|
2006-12-03 0:26:33|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.0.199
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='3581',uniqueid='1165085781.287', channel='SIP/voxee-099001a0',

callerid='011442071833581' where status = 'READY' and server_ip='192.168.0.199' and campaign_id='' and last_update_time >

'19700101052955' limit 1;|
2006-12-03 0:26:33|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2006-12-03 0:26:33|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and

server_ip='192.168.0.199' and campaign_id = '' and call_time < "" and lead_id != '';|
2006-12-03 0:26:33|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.0.199
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='3581',uniqueid='1165085781.287', channel='SIP/voxee-099001a0',

callerid='011442071833581' where status = 'READY' and server_ip='192.168.0.199' and campaign_id='' and last_update_time >

'19700101052955' limit 1;|
2006-12-03 0:26:33|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2006-12-03 0:26:33|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and

server_ip='192.168.0.199' and campaign_id = '' and call_time < "" and lead_id != '';|
2006-12-03 0:26:33|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.0.199
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='3581',uniqueid='1165085781.287', channel='SIP/voxee-099001a0',

callerid='011442071833581' where status = 'READY' and server_ip='192.168.0.199' and campaign_id='' and last_update_time >

'19700101052955' limit 1;|
2006-12-03 0:26:33|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2006-12-03 0:26:33|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and

server_ip='192.168.0.199' and campaign_id = '' and call_time < "" and lead_id != '';|
2006-12-03 0:26:33|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.0.199
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='3581',uniqueid='1165085781.287', channel='SIP/voxee-099001a0',

callerid='011442071833581' where status = 'READY' and server_ip='192.168.0.199' and campaign_id='' and last_update_time >

'19700101052955' limit 1;|
2006-12-03 0:26:33|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2006-12-03 0:26:33|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and

server_ip='192.168.0.199' and campaign_id = '' and call_time < "" and lead_id != '';|
2006-12-03 0:26:33|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.0.199
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='3581',uniqueid='1165085781.287', channel='SIP/voxee-099001a0',

callerid='011442071833581' where status = 'READY' and server_ip='192.168.0.199' and campaign_id='' and last_update_time >

'19700101052955' limit 1;|
2006-12-03 0:26:33|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2006-12-03 0:26:33|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and

server_ip='192.168.0.199' and campaign_id = '' and call_time < "" and lead_id != '';|
2006-12-03 0:26:33|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.0.199
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='3581',uniqueid='1165085781.287', channel='SIP/voxee-099001a0',

callerid='011442071833581' where status = 'READY' and server_ip='192.168.0.199' and campaign_id='' and last_update_time >

'19700101052955' limit 1;|
2006-12-03 0:26:33|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2006-12-03 0:26:33|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and

server_ip='192.168.0.199' and campaign_id = '' and call_time < "" and lead_id != '';|
2006-12-03 0:26:33|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.0.199
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='3581',uniqueid='1165085781.287', channel='SIP/voxee-099001a0',

callerid='011442071833581' where status = 'READY' and server_ip='192.168.0.199' and campaign_id='' and last_update_time >

'19700101052955' limit 1;|
2006-12-03 0:26:33|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2006-12-03 0:26:33|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and

server_ip='192.168.0.199' and campaign_id = '' and call_time < "" and lead_id != '';|
2006-12-03 0:26:33|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.0.199
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='3581',uniqueid='1165085781.287', channel='SIP/voxee-099001a0',

callerid='011442071833581' where status = 'READY' and server_ip='192.168.0.199' and campaign_id='' and last_update_time >

'19700101052955' limit 1;|
2006-12-03 0:26:33|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2006-12-03 0:26:44|agi-VDADtransfer.agi|-- VDAD call_hungup timout: |VH120302644||SIP/voxee-099001a0|insert to

vicidial_manager
2006-12-03 0:26:44|agi-VDADtransfer.agi|-- VDAD vac record deleted: |0E0||
2006-12-03 0:26:44|agi-VDADtransfer.agi||UPDATE vicidial_log set status='DROP',end_epoch='1165085804',length_in_sec='10'

where uniqueid = '1165085781.287';|
2006-12-03 0:26:44|agi-VDADtransfer.agi|-- VDAD vicidial_log update: |0E0|1165085781.287
2006-12-03 0:26:44|agi-VDADtransfer.agi||UPDATE vicidial_list set status='DROP' where lead_id = '3581';|
2006-12-03 0:26:44|agi-VDADtransfer.agi|-- VDAD vicidial_list update: |0E0|3581
2006-12-03 0:26:44|agi-VDADtransfer.agi|Perl Environment Dump:
2006-12-03 0:26:44|agi-VDADtransfer.agi|0|8365
2006-12-03 0:26:44|agi-VDADtransfer.agi|AGI Environment Dump:
2006-12-03 0:26:44|agi-VDADtransfer.agi| -- accountcode =
2006-12-03 0:26:44|agi-VDADtransfer.agi| -- callerid = 011442071833581
2006-12-03 0:26:44|agi-VDADtransfer.agi| -- calleridname = unknown
2006-12-03 0:26:44|agi-VDADtransfer.agi| -- callingani2 = 0
2006-12-03 0:26:44|agi-VDADtransfer.agi| -- callingpres = 0
2006-12-03 0:26:44|agi-VDADtransfer.agi| -- callingtns = 0
2006-12-03 0:26:44|agi-VDADtransfer.agi| -- callington = 0
2006-12-03 0:26:44|agi-VDADtransfer.agi| -- channel = SIP/voxee-099001a0
2006-12-03 0:26:44|agi-VDADtransfer.agi| -- context = default
2006-12-03 0:26:44|agi-VDADtransfer.agi| -- dnid = unknown
2006-12-03 0:26:44|agi-VDADtransfer.agi| -- enhanced = 0.0
2006-12-03 0:26:44|agi-VDADtransfer.agi| -- extension = 8365
2006-12-03 0:26:44|agi-VDADtransfer.agi| -- language = en
2006-12-03 0:26:44|agi-VDADtransfer.agi| -- priority = 3
2006-12-03 0:26:44|agi-VDADtransfer.agi| -- rdnis = unknown
2006-12-03 0:26:44|agi-VDADtransfer.agi| -- request = agi-VDADtransfer.agi
2006-12-03 0:26:44|agi-VDADtransfer.agi| -- type = SIP
2006-12-03 0:26:44|agi-VDADtransfer.agi| -- uniqueid = 1165085781.287
2006-12-03 0:26:44|agi-VDADtransfer.agi|AGI Variables: |1165085781.287|SIP/voxee-099001a0|8365|SIP|011442071833581|unknown|3|
2006-12-03 0:26:44|agi-VDADtransfer.agi|+++++ VDAD START : |3581|2006-12-03 0:26:44|1.2.13|3|
2006-12-03 0:26:44|agi-VDADtransfer.agi|-- VDAD : |0E0|update of vac table: 011442071833581
|UPDATE vicidial_auto_calls set uniqueid='1165085781.287', channel='SIP/voxee-099001a0',status='LIVE' where

callerid='011442071833581' order by call_time desc limit 1;|
2006-12-03 0:26:44|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and

server_ip='192.168.0.199' and campaign_id = '' and call_time < "" and lead_id != '';|
2006-12-03 0:26:44|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.0.199
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='3581',uniqueid='1165085781.287', channel='SIP/voxee-099001a0',

callerid='011442071833581' where status = 'READY' and server_ip='192.168.0.199' and campaign_id='' and last_update_time >

'19700101052955' limit 1;|
2006-12-03 0:26:44|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2006-12-03 0:26:44|call_log.agi|AGI Environment Dump:
2006-12-03 0:26:44|call_log.agi| -- accountcode =
2006-12-03 0:26:44|call_log.agi| -- callerid = 011442071833581
2006-12-03 0:26:44|call_log.agi| -- calleridname = unknown
2006-12-03 0:26:44|call_log.agi| -- callingani2 = 0
2006-12-03 0:26:44|call_log.agi| -- callingpres = 0
2006-12-03 0:26:44|call_log.agi| -- callingtns = 0
2006-12-03 0:26:44|call_log.agi| -- callington = 0
2006-12-03 0:26:44|call_log.agi| -- channel = SIP/voxee-099001a0
2006-12-03 0:26:44|call_log.agi| -- context = default
2006-12-03 0:26:44|call_log.agi| -- dnid = unknown
2006-12-03 0:26:44|call_log.agi| -- enhanced = 0.0
2006-12-03 0:26:44|call_log.agi| -- extension = h
2006-12-03 0:26:44|call_log.agi| -- language = en
2006-12-03 0:26:44|call_log.agi| -- priority = 1
2006-12-03 0:26:44|call_log.agi| -- rdnis = unknown
2006-12-03 0:26:44|call_log.agi| -- request = call_log.agi
2006-12-03 0:26:44|call_log.agi| -- type = SIP
2006-12-03 0:26:44|call_log.agi| -- uniqueid = 1165085781.287
2006-12-03 0:26:44|call_log.agi|AGI Variables: |1165085781.287|SIP/voxee-099001a0|h|SIP|011442071833581|
2006-12-03 0:26:44|call_log.agi||CALL HUNG UP|
2006-12-03 0:26:44|call_log.agi||1165085781.2869999|1165085793|
2006-12-03 0:26:44|call_log.agi|QUERY done: start time = 1165085793 | sec: 11 | min: 0.18 |
2006-12-03 0:26:44|call_log.agi||UPDATE call_log set end_time='2006-12-03

0:26:44',end_epoch='1165085804',length_in_sec=11,length_in_min=' 0.18' where uniqueid='1165085781.287'|
2006-12-03 0:26:44|call_log.agi||DELETE from live_inbound where uniqueid='1165085781.287' and server_ip='192.168.0.199'|
2006-12-03 0:26:44|call_log.agi|+++++ CALL LOG HUNGUP: |1165085781.287|SIP/voxee-099001a0|h|2006-12-03 0:26:44|min: 0.18|
2006-12-03 0:26:44|VD_hangup.agi|Perl Environment Dump:
2006-12-03 0:26:44|VD_hangup.agi|0|SIP-----NODEBUG-----0---------------
2006-12-03 0:26:44|VD_hangup.agi|AGI Environment Dump:
2006-12-03 0:26:44|VD_hangup.agi| -- accountcode =
2006-12-03 0:26:44|VD_hangup.agi| -- callerid = 011442071833581
2006-12-03 0:26:44|VD_hangup.agi| -- calleridname = unknown
2006-12-03 0:26:44|VD_hangup.agi| -- callingani2 = 0
2006-12-03 0:26:44|VD_hangup.agi| -- callingpres = 0
2006-12-03 0:26:44|VD_hangup.agi| -- callingtns = 0
2006-12-03 0:26:44|VD_hangup.agi| -- callington = 0
2006-12-03 0:26:44|VD_hangup.agi| -- channel = SIP/voxee-099001a0
2006-12-03 0:26:44|VD_hangup.agi| -- context = default
2006-12-03 0:26:44|VD_hangup.agi| -- dnid = unknown
2006-12-03 0:26:44|VD_hangup.agi| -- enhanced = 0.0
2006-12-03 0:26:44|VD_hangup.agi| -- extension = h
2006-12-03 0:26:44|VD_hangup.agi| -- language = en
2006-12-03 0:26:44|VD_hangup.agi| -- priority = 2
2006-12-03 0:26:44|VD_hangup.agi| -- rdnis = unknown
2006-12-03 0:26:44|VD_hangup.agi| -- request = VD_hangup.agi
2006-12-03 0:26:44|VD_hangup.agi| -- type = SIP
2006-12-03 0:26:44|VD_hangup.agi| -- uniqueid = 1165085781.287
2006-12-03 0:26:44|VD_hangup.agi|AGI Variables: |1165085781.287|SIP/voxee-099001a0|h|SIP|011442071833581|
2006-12-03 0:26:44|VD_hangup.agi|DEBUG: NODEBUG
2006-12-03 0:26:44|VD_hangup.agi|VD_hangup : 011442071833581 SIP/voxee-099001a0 2 3581
2006-12-03 0:26:44|VD_hangup.agi||SELECT lead_id,callerid FROM vicidial_auto_calls where uniqueid = '1165085781.287' limit

1;|
2006-12-03 0:26:44|VD_hangup.agi|VD hangup: no VDAC record found: 1165085781.287 unknown
2006-12-03 0:26:45|call_log.agi|AGI Environment Dump:
2006-12-03 0:26:45|call_log.agi| -- accountcode =
2006-12-03 0:26:45|call_log.agi| -- callerid = unknown
2006-12-03 0:26:45|call_log.agi| -- calleridname = unknown
2006-12-03 0:26:45|call_log.agi| -- callingani2 = 0
2006-12-03 0:26:45|call_log.agi| -- callingpres = 0
2006-12-03 0:26:45|call_log.agi| -- callingtns = 0
2006-12-03 0:26:45|call_log.agi| -- callington = 0
2006-12-03 0:26:45|call_log.agi| -- channel = SIP/213.166.5.134-b7706790
2006-12-03 0:26:45|call_log.agi| -- context = default
2006-12-03 0:26:45|call_log.agi| -- dnid = 02071833581
2006-12-03 0:26:45|call_log.agi| -- enhanced = 0.0
2006-12-03 0:26:45|call_log.agi| -- extension = h
2006-12-03 0:26:45|call_log.agi| -- language = en
2006-12-03 0:26:45|call_log.agi| -- priority = 1
2006-12-03 0:26:45|call_log.agi| -- rdnis = unknown
2006-12-03 0:26:45|call_log.agi| -- request = call_log.agi
2006-12-03 0:26:45|call_log.agi| -- type = SIP
2006-12-03 0:26:45|call_log.agi| -- uniqueid = 1165085784.290
2006-12-03 0:26:45|call_log.agi|AGI Variables: |1165085784.290|SIP/213.166.5.134-b7706790|h|SIP|unknown|
2006-12-03 0:26:45|call_log.agi||CALL HUNG UP|
2006-12-03 0:26:45|call_log.agi||DELETE from live_inbound where uniqueid='1165085784.290' and server_ip='192.168.0.199'|
2006-12-03 0:26:45|call_log.agi|+++++ CALL LOG HUNGUP: |1165085784.290|SIP/213.166.5.134-b7706790|h|2006-12-03 0:26:45|min: |
2006-12-03 0:26:45|VD_hangup.agi|Perl Environment Dump:
2006-12-03 0:26:45|VD_hangup.agi|0|SIP-----NODEBUG-----16-----ANSWER-----21-----14
2006-12-03 0:26:45|VD_hangup.agi|AGI Environment Dump:
2006-12-03 0:26:45|VD_hangup.agi| -- accountcode =
2006-12-03 0:26:45|VD_hangup.agi| -- callerid = unknown
2006-12-03 0:26:45|VD_hangup.agi| -- calleridname = unknown
2006-12-03 0:26:45|VD_hangup.agi| -- callingani2 = 0
2006-12-03 0:26:45|VD_hangup.agi| -- callingpres = 0
2006-12-03 0:26:45|VD_hangup.agi| -- callingtns = 0
2006-12-03 0:26:45|VD_hangup.agi| -- callington = 0
2006-12-03 0:26:45|VD_hangup.agi| -- channel = SIP/213.166.5.134-b7706790
2006-12-03 0:26:45|VD_hangup.agi| -- context = default
2006-12-03 0:26:45|VD_hangup.agi| -- dnid = 02071833581
2006-12-03 0:26:45|VD_hangup.agi| -- enhanced = 0.0
2006-12-03 0:26:45|VD_hangup.agi| -- extension = h
2006-12-03 0:26:45|VD_hangup.agi| -- language = en
2006-12-03 0:26:45|VD_hangup.agi| -- priority = 2
2006-12-03 0:26:45|VD_hangup.agi| -- rdnis = unknown
2006-12-03 0:26:45|VD_hangup.agi| -- request = VD_hangup.agi
2006-12-03 0:26:45|VD_hangup.agi| -- type = SIP
2006-12-03 0:26:45|VD_hangup.agi| -- uniqueid = 1165085784.290
2006-12-03 0:26:45|VD_hangup.agi|AGI Variables: |1165085784.290|SIP/213.166.5.134-b7706790|h|SIP|unknown|
2006-12-03 0:
26:45|VD_hangup.agi|DEBUG: NODEBUG
2006-12-03 0:26:45|VD_hangup.agi|VD_hangup : unknown SIP/213.166.5.134-b7706790 2 0
2006-12-03 0:26:45|VD_hangup.agi||SELECT lead_id,callerid FROM vicidial_auto_calls where uniqueid = '1165085784.290' limit

1;|


MYSQL vicidial_live_agent:
mysql> select * from vicidial_live_agents;
+---------------+------+---------------+------------+-----------+--------+---------+-------------+-----------+----------+---------+-----------+---------------------+---------------------+---------------------+------------------+----------------+------------+
| live_agent_id | user | server_ip | conf_exten | extension | status | lead_id | campaign_id | uniqueid | callerid | channel | random_id | last_call_time | last_update_time | last_call_finish | closer_campaigns | call_server_ip | user_level |
+---------------+------+---------------+------------+-----------+--------+---------+-------------+-----------+----------+---------+-----------+---------------------+---------------------+---------------------+------------------+----------------+------------+
| 55 | 6020 | 192.168.0.199 | 8600051 | SIP/6020 | READY | 0 | 2057 | 0.0000000 | | | 17792988 | 2006-12-03 00:04:27 | 2006-12-03 00:39:46 | 2006-12-03 00:04:45 | | | 9 |
+---------------+------+---------------+------------+-----------+--------+---------+-------------+-----------+----------+---------+-----------+---------------------+---------------------+---------------------+------------------+----------------+------------+
1 row in set (0.01 sec)



I have read & followed this topic of forum posted on 24Nov'2006:
http://www.eflo.net/VICIDIALforum/viewtopic.php?t=1128


I am facing the same problem as Mr.SyedSajjad is facing..
The manual dialing works fine by clicking "Dial Next Number". But when I select Ratio or any Adapt option. The agent doesn't have any contact detail in vicidial.php interface. On the CLI it show dialing the numbers and answered. But that answered contacts are not forwarded to the agents logged in and no information of contact on vicidial.php. I am using SIP trunks.

... and the otherend customer is recieving the call but after some time it is disconnecting (hangup) call is being not transfered to the agent logged in.


... I noticed in the agiout logs the mysql queries are not successful because of campaing_id='' (blank) so I tried
putting predefined value of my particual test campaign, then the call is transferred to agent and the customer and
agent were able to do a comfortable conversation, but in these case also customer info is not being displayed in agents
interface, however agent is able to hangup the call with proper feedback.


your help will be appriciated.

Skept.
skept
 
Posts: 9
Joined: Sat Dec 02, 2006 2:23 pm

Postby mflorell » Sat Dec 02, 2006 5:31 pm

Try any other Linux distro than CentOS. This seems to be a problem people are having with CentOS only.

Your CallerID is fine.
Your call_log entries seem fine.
You Asterisk CLI and agiout output looks fine.

Try another Linux distro and see if that helps you.
mflorell
Site Admin
 
Posts: 18387
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Postby aster1 » Sun Dec 24, 2006 6:37 pm

Yeh centos can be pain . I am new to this stuff and just got same problem .. i compiled asterisk-perl 0.08 and installed ... restarted and did change for sip-silence playback in transfer extension .. now its working fine . If you used cpan then it installed asterisk-perl 0.09 from cpan i guess
aster1
 
Posts: 281
Joined: Sun Dec 24, 2006 6:48 am
Location: India


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