transfering calls append a 9 to the number dialing

[kchung]

When transfering a call that is an outside line, it inserts a 9 prefix even though the campaign is marked with an X. Is this something hardcoded? which script handles the call tranfsers in the client?

[mflorell]

Have you tried checking the OVERRIDE box in the transfer frame before transferring the call?

[kchung]

Yup, it worked! What exactly does the override checkbox do?

[mflorell]

It overrides the 9 and dials exactly what you put into the "number to dial" field.