VERSION: 2.2.1-237
BUILD: 100510-2015
When using the predictive dialing which option is best? Average, Hard Limit or Tapered?
Would appreciate any advice!
Thanks!
Predictive Dialing - Please Help!
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Predictive Dialing - Please Help!
by SueBest » Wed Mar 28, 2012 3:36 pm
- SueBest
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by Acidshock » Tue Apr 03, 2012 6:44 pm
Adaptive Average does just fine but you have to set it to be a bit more aggressive for smaller centers of 5-10 agents. Anything less than 5 use ratio.
The managers manual explains a lot of this stuff. I strongly recommend you buy it if you have not already.
The managers manual explains a lot of this stuff. I strongly recommend you buy it if you have not already.
- Acidshock
- Posts: 430
- Joined: Wed Mar 03, 2010 3:19 pm
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