70 Agents + Inbound Only - 1 powerfull box?

[silentukr]

Hi,

one of our customers has the following requirements:

about 70 agents with softphones on G729 codec only
trunks on G711u (transcoding required)
Inbound calls only - simple queue with many agents(no overflow, no auto dialing)
Call volume: about 20-30K short calls a day
No recording at this stage


The server they have is:
IBM x366
4 x Quad 3.66GHz processors
16GB of 1033Mhz RAM
70GB 15K SAS drives (in Raid 1 configuration)


Do you think it is possible to run a GoAutoDial successfully for these specs without any autodialing?
Should the recording be introduced in the RAMdisk will it run the server into a halt?

Thank you greatly in advance.

[spacejanitor]

I think even with full recording you should be fine as long as it is all in-bound.

Do you expect all 70 lines to ever be at capacity?

[mflorell]

I wouldn't suggest G729 because that can use a lot of resources, but we have stretched a single system to handle 100 inbound agents with full recording. We do not recommend it, but it is possible. If you start to queue up a lot of calls it will cause problems. I would recommend using a multi-server system, it will cost you less money, will handle more calls and agents, and offer better redundancy.

[fibres]

Just one query, Is the server going to be local to the agents or a hosted server?

If it is going to be local why use g729 to agents? If the server is going to be hosted in same network I dont see an advantage of using g729 it will just cause more load on server for no advantage.

Regards

[mcargile]

If you have to use g729 I would recommend getting one of the Sangoma Transcoding cards.