VERSION: 2.4-364a
BUILD: 120409-1136
Various OS's
Agents like to login prior to start of day's work. Problem is, that when they log in, no matter how fast they go on pause, dialer starts making calls. Is there an option so that on login, agents go to pause state immediately? Current situation means lots of dropped calls at start of day.
regards
Pause by default on login
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Pause by default on login
by middletn » Thu Apr 19, 2012 3:37 pm
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Re: Pause by default on login
by mflorell » Thu Apr 19, 2012 4:18 pm
When agents log in they are already put on PAUSE by default, the system will not set them to active(READY) automatically.
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