Soft phones don't register after update.

[rwfaught]

We recently had to reload two servers in two locations. williamconnelly if you're reading this it's Roger and you got my main server up and running. On the other server I had a tech at our co-lo facility load vicibox to the point where I could take over the installation. After the install I imported the backed up database and ran updates according to the instructions in the file under /usr/src/astguiclient/agc_2.2.0/UPGRADE. When that is finished my data appears to be intact, lists, users, phones, etc. But when we try to register any phone, even a newly created one, I get "wrong password" at the CLI. I checked the phone passwords and they are all correct including the conf secret. Except I am not positive about that last one... I don't believe I changed anything from default during the install and I made sure that password is test. This is the password that I would see under sip.conf under secret I am assuming? I know I'm missing something here. Any help is much appreciated.

[rwfaught]

It appears that putting no password under conf secret allows the phone to register.

[fibres]

That sounds strange.

When you installed which version of vicidial did you select?
I assume your previous server was running 2.2.0?

If you selected to use trunk is the new server install then you need to follow the instructions in /usr/share/astguiclient/trunk/UPGADE to upgrade your system from 2.2.0 to Trunk which is based on 2.4.0

Aside from that I am very concerned that you state that this server is based in co-lo and therefore I assume you have a public IP address.

DO NOT SETUP EXTENSIONS ON A PUBLIC SERVER WITH PASSWORD OF TEST, ESPECIALLY IF YOU HAVE SERVER CONNECTED TO AN ACTIVE TRUNK.

YOU WILL WAKE UP TOMORROW MORNING TO FIND A MASSIVE BILL ON YOUR CARRIER FOR UNAUTHORISED CALLS MADE BY SOME HACKER WHO HAS
FOUND YOUR PUBLIC ASTERISK SERVER AND USED IT TO MAKE CALLS.

Regards

[rwfaught]

The firewall at the co-lo is blocking any traffic not coming from our own IP so I have that much going for us. But I am also concerned that a problem COULD come from our IP address. I'll check the UPGRADE doc under /trunks to see if there are steps I missed. I know I had to remove the conf secret under the server settings as well before I was dialing out. Thanks for the info and I'll let ya know.