by rrb555 » Mon May 21, 2012 8:50 am
Thank you for the reply William
I am trying to check the admin_search_lead.php,
USER GROUPS
User Group: TESTCAMP
Allowed Campaigns: TESTCAMP
Agent Status Viewable Groups: TESTCAMP
Allowed User Groups: TESTCAMP
Agents: AgentA01, AgentA02
Username: SupervisorA
Level: 8
Admin Interface Options: all options enabled
When searching under Lists > Search for A Lead > Phone > XXXXXXX228
I've got 1 result but surprisingly that agent dialed that number doesn't belong to my user group. I can see the last agent dialed that number is AgentB01. Clicking to that lead ID, I can see that my agent "AgentA01" and then the other agent "AgentB01" call logs,agent closer records and even recordings for the leads.
Now knowing that AgentB01 exist, I tried searching under Lists > Search for a Lead > Users > AgentB01 and could see all the leads dialed by AgentB01.
One server that I am managing | Single Server | ViciBox Redux 6.0 | VERSION: 2.12-549a | BUILD: 160404-0940 | revision 2508| No other hardware
For help you can send me a direct email
info@support.com.ph