Blended Caller ID

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Blended Caller ID

Postby bc319 » Fri May 25, 2012 11:06 am

Vicidial Vicibox Redux 3.1.15/OpenSuse 11.3
VERSION: 2.4-364a
BUILD: 120409-1136

Trying to set up blended calling with inbound caller id. The problem I run into is that the dial method must be Ratio/Level 1 for blended with inbound caller id but the agents need the "Dial Next Number" button which only appears when dial level is set at 0. Is there another setting which overrides this one and allows me to use both? Thanks in advance.
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Re: Blended Caller ID

Postby Staydog » Fri May 25, 2012 4:17 pm

I believe you should be using inbound manual as your dial method. You will set your In-Group Call Handle Method: CIDLOOKUP then make sure that in-group is allowed in the campaign. This will still allow them to receive inbound calls and use the Dial Next Number button.
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Re: Blended Caller ID

Postby mflorell » Sat May 26, 2012 6:35 am

Campaign Detail -> Dial Method: INBOUND_MAN
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Re: Blended Caller ID

Postby bc319 » Tue May 29, 2012 11:04 am

Thanks, guys. That's what I needed.
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