XCast SIP settings + Netboarder call analyzer

[KeithHBW]

I apologize ahead of time for this, I am just out of ideas. We're trying to change to a SIP provider (mentioned above)... I initially got regular manual calls to work. At least I think I did, at this point I am exhausted from trying out many different things. Now I have it such that the customer can hear the agent. But the agent cant hear the customer. Also, this affected the call analyzer in that someone would pick up, it would start analyzing, hear nothing and then eventually pass the call to the agent.

I have been using NCA for a bunch of months at this point, the problem I believe is in my settings:
[xcast]
type=peer
disallow=all
allow=ulaw
usecallerid=yes
context=trunkinbound
host=38.102.250.50 <--xcast outbound
requirecalltoken=no
qualify=yes
insecure=port,invite
dtmfmode=rfc2833

Protocol: SIP
Globals String: TRUNKXCAST=SIP/xcast

exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91NXXNXXXXXX,2,Dial(${TRUNKXCAST}/${EXTEN:1},,To)
exten => _91NXXNXXXXXX,3,Hangup


Xcast verifies by IP, so there are no credentials and whatnot. Im assuming my dialplan is fine in that the call makes it to the customer. What am I missing for the account entry?

[Michael_N]

Try add

outboundproxy=NETBORDERIP
port=5060

[KeithHBW]

Yeah sorry... I was trying to get it to work with xcast first (as I mentioned I thought I had it working, then I added the outboundproxy) and noticed it was doing the stuff I mentioned.

So currently I am having the issue where the customer can hear the agent but the agent cant hear the customer.

[Michael_N]

Probably a firewall issue ?
Have you checked your firewall and updatet for your new provider ?

[KeithHBW]

I have my windows firewall disabled on the cpa server. Are you talking on the dialer? I think I have the firewall turned off there as well (for this testing)

[KeithHBW]

I know the problem. I have a NAT issue. In that I am passing an internal ip to xcast expecting that to get back to my cpa server. Does anyone know if I can just do port forwarding for this? Or do I have to get external ips for all my dialer/cpa servers?


So I am trying to setup portforwarding to create public ips for the dialer(webserver)/cpa servers. I decided to test on the webserver first. In that if I could get to the login page then I knew I set it up correctly. However I can only get to the login page using port 80, any other port is inaccessible. I tried changing it to many other ports on our sonicwall. However 80 was the only time it worked. I have the firewall turned off on the dialer/webserver. Is there something Im not seeing?

Anyhow... I will try to open the udp ports for those two servers and try dialing that way.