Agent getting kicked out of Vici

[cmacneil]

Hi folks -

Got a weird situation with one agent - he's getting kicked out of vici after every call, and needs to log back in. He's also finding an occasional "your session has been paused!" alert with no apparent explanation for how this comes about.

I thought another agent might be logged in with the same softphone ID, but that's not the case. Although out of a dozen agents currently dialling, we do have another complaint about being kicked out.

I've asked them to check cookies, which are set for our domain.

Any other thoughts? We're on VERSION: 2.4-361a BUILD: 120221-1647 and using the free 3CX soft phone. I'm a newbie with admin rights (oh dear), so please use simple 1 syllable words in your reply

Many thanks,
Chris

[myaddressis]

Off the cuff, have you tried this agent on a different computer?

[cmacneil]

Yes - seems to work fine on a different PC.

[callcrazy]

We had this issue also. We called them autopause. We setup a pause status called AUTOP to track them. We found that the times when AUTOP status was occurring in our system we had custom database scripts running that were locking the vicidial_list table. If this table gets locked by scripts or reports that are not part of the vicidial basket of processes this is most likely your issue. Either that or the computer you're agent is on is having browser slowness.

In our case the list table would get locked while the ajax calls from the client page were attempting to get call data...since the locks would last longer than the timeout on the client the agents sessions would become automatically paused.

Our fix was to work our processes on other tables and keep the _list and _log tables as fast as possible.

Also if you've been running for a few months it may be a good idea to enable to archive script to cut down the size of some of these key tables to increase query speed.