Remove park Call Button on Agent Interface

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Remove park Call Button on Agent Interface

Postby AGA » Wed Jun 27, 2012 2:56 am

Dear All,
i have an issue with Agents using the park Call Button on the Agents Interface.
I would like to remove this button from the Agents interface but i did not find if that was possible in the User section.
Could you help please ?
Many thanks beforehand,


My config is :
- DBerver - bi processor Xeon Dell T610, 2*Intel® Xeon® E5607 Processor 32 G Ram, HD 300G 15 KRPM
- Weberver, Dell PE110, Xeon, 8 G Ram
- 4 dialers, Dell PE110, Intel Xeon E1220 ((3.1GHz, 4C/4T, 8M Cache, 80W, Turbo), 8GB RAM ,
- 1 Storage server, Dell PE110, Intel Xeon E1220 , 4To HD 8GB, all calls being recorded and MP3 encoded
- 3 Freepbx servers with TE420B digium cards with Echo cancellation
- 12 E1
- 1 NTP server
I have IAX trunks linking the dialers and the FreePBX servers
I Installed : VERSION: 2.4-350a BUILD: 111201-0939 from VICIBOX ISO | Asterisk 1.4 | | No Digium/Sangoma Hardware | No Extra Software After Installation
I have 110 seats (200 agents) on this installation, we make around 120 000 calls per day, all calls are recorded, MP3 encoded and transfered to a storage server.
AGA
 
Posts: 10
Joined: Sun Jun 26, 2011 4:14 am

Re: Remove park Call Button on Agent Interface

Postby mark_flynn » Wed Jun 27, 2012 5:20 am

Hi you could always comment the button out on the vicidial.php using <!-- BUTTON HERE --> thats what i have done for alot of things i didnt want when re customizing the GUI.

Hope this helps
VERSION: 2.4-362a
BUILD: 120316-1203
mark_flynn
 
Posts: 78
Joined: Fri Sep 23, 2011 8:15 am
Location: Manchester, UK

Re: Remove park Call Button on Agent Interface

Postby AGA » Wed Jun 27, 2012 5:52 am

Many thanks for this answer but there is no option to use in the user or campaign section in order to avoid changing the vicidial.php? ?
AGA
 
Posts: 10
Joined: Sun Jun 26, 2011 4:14 am


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