Disposition time ?

[Lisa]

Hi all,

I have asterisk running with 6 agents on it. What happens is sometimes when the agents forget to logout, the disposition time is not the expected one. Is there anyway we can write a code to automatically detect when the agent is idle than certain time we can logout them and get the right figures ??

Any help will be appreciated!

Thanks,
Lisa

[mflorell]

How much time? and at what stage? Is this something that should be configurable per campaign?

This should probably go in the Features section.