WAITTO status

[dspaan]

I was checking the reports and noticed the WAITTO status in a bunch of the lists. I couldn't find it as a system or campaign status so i searched the forum and found out this status is used by the system if you configure the callback option in one of the ingroups and set it to PRESS_CID_CALLBACK. However....

1.I never used PRESS_CID_CALLBACK. I only use PRESS_STAY and PRESS_VMAIL options
2.My list id in the field 'Wait Time Option Callback List ID' was set to 999 (default) but the leads with this statuscodes are scattered across other lists then 999

Does anyone have an idea how this could have happened? I only see a few of them so maybe a long time ago at one point i used the PRESS_CID_CALLBACK, not 100% sure.....

@Matt - Maybe it's a good idea to add WAITTO to the default system statuses?

[williamconley]

have you checked history on these leads to see what could have caused this status?

[dspaan]

Hmm no i forgot to do that actually and i've changed those leads to NA status now so they can be called back.

[williamconley]

That's the nice thing about history. It's still there waiting for you to look. You're not the "Victor", so you have not yet had the opportunity to rewrite history. LOL

[dspaan]

Uhmm how can i find them? I tried export calls report but no dice.