Transfer After Hours Calls

[udfxrookie]

Is there a way to have the dialer send calls after 9pm to another number?
Example:
Customer dials 555-1212 from 9am to 9pm and get a live agent, after 9pm I need cutomers that dial 555-1212 to be transferred to 666-1313, is this possible?

[Acidshock]

Yes there is an after hours time option under the ingroup settings.

[udfxrookie]

This I see... but more specifically I need to figure out "how" to make the dialer dial another number and send that customer to it...
Here's what I've attempted so far:
under my carrier I added:

Code: Select all

8123 => _X.,1,Dial(DIAL6TRUNK/7275551212)
8123 => _X.,n,Hangup()

and put 8123 for after hours extension
Not working.....not really sure what to put and where

[Acidshock]

The easy way(non dialplan editing way) would be to create a campaign of remote agents with the number you want it to forward the call to and have it send the call to the ingroup that those remote agents have selected.

If you want to continue with your dialplan method than you should fix your dialplan syntax. It should look like:
exten => 8123,1,Dial(${TrunkName}/18885551212,,oT)
exten => 8123,2,Hangup

[udfxrookie]

Thanks for the help on the syntax.... I thought it was a bit backwards, all works perfect now. The reason I have to do the dialplan is because the number it dials to after hours is completely separate answering service from Vici, so it can't be transferred to another group/campaign within the dialer... it has to be sent out of the dialer.
Works like a charm now! TY very much!

[Acidshock]

Awesome. Glad it works. Just an FYI remote agents dont require a user to be present. They are virtual agents or "on-hook" agents. You can create them and just have them forward to any number. They can stay logged in all the time if you want.

[udfxrookie]

TY, will look into for future =)