View only selected ingroups

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View only selected ingroups

Postby jfsfx » Sat Nov 10, 2012 10:19 am

VERSION: 2.4-362a
BUILD: 120316-1203

Is there a way to allow agents to see only selected in-groups on the agent screen?

For example:

Campaign has 2 in-groups
I want agents to be able to see calls from 1 of those groups only in the queue display section.
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Re: View only selected ingroups

Postby williamconley » Sat Nov 10, 2012 9:49 pm

not built in. if a campaign and agent are authorized for two ingroups and the agent logs in to both, the queue display will show both.

please always post your installation method with version (easiest to use the full name of the .iso which has the version). If not, the ssh login splash message often contains this information.
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