Vicidial Dial Timeout Not Working

[sweetravi]

Hi I am using vicidial for outbound dialling, in Campaign setting i had set the Dial timeout to 25 seconds but when i saw in outbound live calls which vicidial is currently dialing, there calls can go upto 120-123 sec for each calls.

What can be the issue.here is my dial plan.

exten => _7070X.,1,Set(TIMEOUT(absolute)=6000)
exten => _7070X.,2,Dial(SIP/108.170.4.194/${EXTEN:4},60,tTo)
exten => _7070X.,3,Hangup()

[williamconley]

1) Welcome to the party!

2) when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) You are using a "non-Vicidial" dialplan. All sample vicidial dialplans include a first line with an agi script call on it. That is a requirement. That is where "Vicidial" is added to the call, and without it Vicidial has no control of the call. Which means that no Vicidial settings will apply ... obviously this is not your goal. so check your sample diaplan entries and add that line. Additionally, I highly recommend that you perform all the tutorials in the manual to (hopefully) avoid other small oversights.