problem with queue

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problem with queue

Postby gattaba » Sun Sep 16, 2012 11:44 am

hello, I have a problem with the number of calls on my queue I have two servers VICIDIAL and I generated calls via iax from one server to another.
I noticed two things that I did not understand
1-when I configure the In-Group Call Handle Method on a CID agent interface counter queue is normal but the information is not stored while if I choose CIDLOOKUP is the opposite counter the queue is anormal and when I inserted information on the record fields done
thanks
my config
server 1
Goautodial 2.1
version 2.4-309a
build:110430-1642
asterisk 1.4.39.1
server 2
Goautodial 2.0
VERSION: 2.2.1-237
BUILD: 100510-2015
asterisk-1.4.27.1-1
gattaba
 
Posts: 131
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Re: problem with queue

Postby williamconley » Sun Sep 16, 2012 11:48 am

i did not understand any of that. sorry. i also didn't see a question. or an explanation of why you would call from one to the other and if this is in some way related to the question you didn't ask. LOL
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
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Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Re: problem with queue

Postby gattaba » Mon Sep 17, 2012 5:36 am

excuse me I poorly worded my question, in fact I want simulate a call center that is why I want the calls generated a asterisk server to another for at least 12 simultaneous calls.
and my questions are:
1.y has there a more efficient way to make these calls via Digium cards
2.When I put In-Group Call Handle Method to CIDLOOKUP I can save the information my customers this deregulation the number of calls to the queue. How to fix
Thank you for helping me.

PS: excuse the language level I use google translation
gattaba
 
Posts: 131
Joined: Thu Aug 02, 2012 6:04 am

Re: problem with queue

Postby gattaba » Thu Oct 11, 2012 7:35 am

anyone can help me
gattaba
 
Posts: 131
Joined: Thu Aug 02, 2012 6:04 am

Re: problem with queue

Postby williamconley » Sun Nov 25, 2012 1:59 pm

I still didn't understand any of that except that you may want to use a remote agent with 12 lines to send calls to another call center. The rest I just didn't understand, sorry.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20258
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)


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