Lead Recycling Help

[hiadviser]

Hey guys,

I have a call center trying to get vici up and going. We decided to go with the vici hosting plan, so we don't have our own servers or anything. The support they gave us said what we wanted wasn't really possible, but I wanted to know if anyone had any work around or input on how to make it remotely possible.

So here is what we want to do:
Once a lead is dialed, if it is an answering machine, busy, etc.. we want to call that lead 10 min for the first hour after that lead is dialed.

If its still not picked up, we want to dial it once an hour (during call time hours) for 3 days.

If still not picked up, in 12 days we will try the once an hour for 3 days again.

The problem here is that you can only have one time period for each disposition. You can't add a disposition twice in the lead recycling.

I know this is borderline harassment, but I am just the IT guy. I do what they want lol.

So does anyone have any help they can give in regards to this? I appreciate it everyone.

[williamconley]

1) Welcome to the Party!

2) when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) This merely requires scripting. Do NOT attempt lead recycling (which is buggy and not designed for this purpose in the first place ...). You could do this with a dispo url script that would "decide" based on the dispo status of each terminated call and its history. You may also need a "helper" script that runs every minute to grab calls as their time arrives, or you could go so far as to set a callback for each recycling call, but that could have an overload effect (I'm not sure what would happen if you had 1000 callbacks scheduled ... for the next couple hours ... LOL).

[hiadviser]

Sorry about that. How do those specs look below?

Thanks for the quick reply. I am pretty new to this, so how would i get this dispo url script to work? Do you know by chance?





ViciDial VERSION: 2.6-385a | BUILD: 121124-1957 | Asterisk 1.4.21.2-vici | Single Server| No Digium/Sangoma Hardware | No Extra Software After Installation | Server Being hosted by someone else (dont know specs for it)

[williamconley]

There is a sample in the /agc/ folder that the agents log in to.

Your best bet might be to create your own Virtual Vicidial server and play with that script to get it to work properly and then ask for your script to be added to your server. Download the .iso from Vicibox.com and use it to create a virtual server in VMware or vSphere or VirtualBox ... and play.

[hiadviser]

Ok, I installed it on virtualbox and got it working no problem.

I found the agc folder in /usr/src/astguiclient/trunk/www/agc and in /srv/www/htdocs/agc

Does it matter which one I do the script in and do you what the name is of the script you are talking about?

[williamconley]

the /src/ folder is not for active pages, that's storage.

/srv/www/htdocs is the web root and the /agc/ folder in there is the one your agents actually work from.

Code: Select all

ls *dispo*

will list the sample files that were given as examples of dispo url if I recall correctly.

read them!

And be prepared to demonstrate your php and mysql skill along with an understanding of "why" leads get loaded into the hopper and called.