Remote agents call transfer to another agent or external num

[raloheni]

VERSION: 2.6-392a
BUILD: 130102-1135
goautodial ce.2.1 | upgrade to viicidial svn latest.| digium card 1E1|


i am using vicidial for inbound callcenter and using remote agents to receive calls with ringall startegy

here remote agents means they are the registerd sip peers in Xlite /eyebeam in same lan (bcoz i dont want to login to the agent screen for time being)

now i need to know or is it possible to transfer a incomming call to another remote agent or a outside number or a sip extension.

while transfering i am getting blind transfer not allowed or active.

[williamconley]

This would be an asterisk function. Ordinarily you can press #, dial the extension to transfer to, #, talk (optionally), and hang up. This may require a T or t in the original dial string which generated the call to the remote agent.

[raloheni]

thanks william

today i noticed that it is not working in the Goautodial based system.

it was working fine in another system installed from scratch vicidial 2.6 version.

[williamconley]

Did you check the command line interface in asterisk to see if the original agent is being called with "t" and/or "T"?