Call Transfer Time

[Siops]

Hi! I just want to ask if it's possible to get the TOTAL TIME while transferring a call to a third party? For example, a customer called and then the agent who received the call will transfer it to another agent. I just want to know if it's possible to get the TIME while transferring to call. Thank you in advance!

[williamconley]

1) Welcome to the Party!

2) Newbie suggestions!

when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) Check the log tables directly. Inbound calls and outbound calls have different tables as well as transfers, etc. But: If you can wait until there is NO other traffic and test a call of the type you are trying to track, then you can just "wander" down the table list in phpMyAdmin (if your server is properly installed) and check the last entry (sorted by time) and see if your call is there and what data is available for that call in each log table. Conveniently, all log tables end in "_log" so the perusal is really just wandering down a list, clicking on all the log tables and sorting by date (twice to get descending, so the last call is listed at the top).