Issue : Real time report DROPPED / ANSWERED count

[urmi.l]

Hello,

VERSION: 2.0.5 | Asterisk 1.4.27 | Single Server | Sangoma PRI card | No Extra Software After Installation | CentOS release 5.5

I m having inbound campaign going on. All works fine without any issue.

In the real time main report, I m getting drop call count.

DROPPED / ANSWERED: 895 / 3000.

I m not understanding why this report shows this many dropped calls. At the same time if I will see in the inbound report, it will give me only 45 dropped calls. I want to understand on what basis the real time report is showing the dropped calls. And also we need to have detail report of these all dropped calls (i.e which are the numbers gets dropped).

---------- DROPS
Total DROP Calls: 45 6% drop/answered: 6%
Average hold time for DROP Calls: 48 seconds


---------- CALL DROP TIME BREAKDOWN IN SECONDS
+-------------------------------------------------------------------------------------------+------------+
| 0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 | TOTAL |
+-------------------------------------------------------------------------------------------+------------+
| 1 2 6 4 5 6 1 3 4 4 5 4 | 45 |
+-------------------------------------------------------------------------------------------+------------+

Why there is big difference in realtime report and the inbound report's drop call ?


-Thanks.

[williamconley]

realtime is reporting calls in the campaign (ie: outbound and inbound ... all allowed) for that day. detail report ... may have plenty of other criteria.

you have a very old version of Vicidial, 2.0.X is behind 2.2, 2.4 and we are presently working with 2.6 in most of our call centers. you may want to upgrade and see if this reduces your problems.

and if you check the call logs you may find the data you seek and restrict it to show only what you actually want. but upgrade first.