avail time

[richardroi]

Support,

Just wondering how can I make that the longest avail time agent be on top on monitoring? On blended campaign this is important to prevent call avoidance on doing manual call.


Thank you.

[williamconley]

"on top on monitoring" does not compute. You wanna say that again? LOL

Perhaps a URL of the screen you are looking at or some other detailed description (remember that we are not in your office in the same conversation you just had, so we have no frame of reference for this ... at least I don't).

[richardroi]

http://s24.postimg.org/8jxcpcgfp/avail_time.jpg

Sorry... as you can see the one on top is not the one with the longest avail time. Can it be sorted?

Thank you.

[williamconley]

if you click on the MM:SS at the top of the column you can change the sort.

[richardroi]

Thank you sir William but still no go...
It is just changing the position of agents on paused and on ready but still not sorted.

[williamconley]

changes the sort for me. but there is a subsort by another column before the time.