IVR configuration

[avi]

Hi.........

i want to configure a simple IVR

welcome msg
"welcome to a automobile compnay, press one for road side assistance,
press 2 for other enquires or complaint.

if press one call tranffred to inbound group one.
if press two call tranffred to inbound group two.

i am new in IVR configuration so please help me how make configuration in extension.conf and ingroup.

thanks ,
Avinash

[williamconley]

please post your complete setup when asking questions. it may not seem like much, but it is easy and helpful for others who may have similar questions or setups. vicidial version with build, asterisk version and any other software on your box. Thanks!

you should get another box with freepbx in it and use the ivr in that.

OR

you can go to an asterisk based forum (there are MANY with a lot more users than vicidial has!) and learn how to many an IVR manually.

if you leave this post up for a while, you may get an answer. but if you go to the proper asterisk forums you will find this question asked and answered and likely even tutorials showing "how" (or check out Vicidial 2.2.0!!)

[mflorell]

just use 2.2.0rc3, it's stable, just working out some pretty minor bugs at this point. Oh, and it has Call Menus which lets you do what you want to do in the web interface.

[eliasferreyra]

u can be guide by


[default]


exten => 18004667123,1,Goto(SALESLINE,s,1)


[SALESLINE]
exten => s,1,AGI(agi-VDAD_inbound_calltime_check.agi,SALESLINE-----YES-----START)
exten => s,2,Answer
exten => s,3,Background(anounce)
exten => s,n,WaitExten(10)
exten => s,n,Background(anounce)
exten => s,n,WaitExten(10)
exten => s,n,Playback(vm-goodbye)
exten => s,n,hangup

exten => 1,1,AGI(agi-VDAD_ALL_inbound.agi,CIDLOOKUP-----LB-----Group1-----8004667123-----Closer-----park----------999-----1-----OUTB)
exten => 1,n,Hangup

exten => 2,1,AGI(agi-VDAD_ALL_inbound.agi,CIDLOOKUP-----LB-----Group2-----8004667123-----Closer-----park----------999-----1-----OUTB)
exten => 2,n,Hangup

exten => 3,1,AGI(agi-VDAD_ALL_inbound.agi,CIDLOOKUP-----LB-----Grouop3-----8004667123-----Closer-----park----------999-----1-----OUTB)
exten => 3,n,Hangup

exten => 4,1,AGI(agi-VDAD_ALL_inbound.agi,CIDLOOKUP-----LB-----Group4-----8004667123-----Closer-----park----------999-----1-----OUTB)
exten => 4,n,Hangup

exten => #,1,Goto(s,2)
exten => i,1,Goto(s,2)
exten => t,1,Goto(s,2)
exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses ... EBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})

[cyberchoy123]

Is this dial plan working for your IVR?

[ykhan]

Upgrade to 2.2.0rc8. It has built in functionality to setup an IVR (Call Menu).

[eliasferreyra]

yeah this Dialplan works for me for inbound campaigns
in fact. im using it actually

[paruchurup]

Hi eliasferreyra,

I am also trying to do Inbound setup and not able to do it. Could you please give me the steps to do it.
Where in Admin Gui, I can configure IVR, I don't see any option for that...

It will be great if you can give me the steps which will produce the configuration you have given in extensions.conf..


Thanks in advance.

[eliasferreyra]

Hi..
you can use the new vicidial. where you can find all about
ivr on the ingroup functions. read the manual. or post the canfig you want to use
i can creat a script for you.