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Cancel on Carrier stats (2.2.0)
Posted:
Tue Apr 13, 2010 10:49 pmby chev
Im a bit confused, im running the new version 2.2 and im seeing carrier stats and cancel is rapidly moving upwards. Does anybody know what does CANCEL mean on the carrier stats on the real-time screen?
Posted:
Tue Apr 13, 2010 11:08 pmby mflorell
CANCEL means that the dial timeout was hit and ViciDial hang up on the call without receiving an answer.
What do you have your dial timeout set to for your campaign?
Posted:
Wed Apr 14, 2010 1:24 amby chev
its set to 25 s
Posted:
Wed Apr 14, 2010 2:18 amby mflorell
That should mean that every CANCEL that shows up is a call that was ringing for 25 seconds, then the system hung up on the call.
Posted:
Thu Apr 15, 2010 8:50 pmby chev
very useful info thanks Matt
Re:
Posted:
Mon Feb 18, 2013 2:35 pmby benn371
mflorell wrote:That should mean that every CANCEL that shows up is a call that was ringing for 25 seconds, then the system hung up on the call.
What would be the disposition status given for those calls ?
Re: Cancel on Carrier stats (2.2.0)
Posted:
Mon Feb 18, 2013 3:24 pmby williamconley
NA (No Answer Autodial).