vicidial.org

Hello

Im having big problem... everything in vicidial works; but once a calls is transfered to a user there is big delay in the conversation between the customer and the client

i have this setup

ZAP channel ------> ASTERISK---->IAX over LAN----->AGENT

This is from TOP

Code: Select all

top - 10:28:43 up 1 day,  5:25,  3 users,  load average: 0.08, 0.21, 0.18
Tasks: 128 total,   1 running, 127 sleeping,   0 stopped,   0 zombie
Cpu(s):  5.9% us,  2.2% sy,  0.0% ni, 91.3% id,  0.2% wa,  0.0% hi,  0.5% si
Mem:    505204k total,   486452k used,    18752k free,    70724k buffers
Swap:  1020116k total,       60k used,  1020056k free,   245376k cached

  PID USER      PR  NI  VIRT  RES  SHR S %CPU %MEM    TIME+  COMMAND
 4902 root      15   0 24528 9412 4828 S  4.7  1.9   9:03.55 asterisk
 3074 mysql     15   0  128m  21m 4100 S  1.3  4.4  10:49.67 mysqld
31262 apache    16   0 21396  11m 7800 S  1.3  2.4   0:19.24 httpd
 5005 root      15   0 10836 6636 2520 S  1.0  1.3   6:02.80 AST_update.pl
18043 apache    16   0 21384  11m 7796 S  1.0  2.4   0:30.47 httpd
18055 apache    16   0 21392  11m 7796 S  1.0  2.4   0:30.31 httpd
28346 apache    16   0 21880  12m 7804 S  1.0  2.5   0:21.60 httpd
18053 apache    16   0 21884  12m 7800 S  0.7  2.5   0:30.36 httpd
24984 apache    16   0 21384  11m 7796 S  0.7  2.4   0:23.82 httpd
31275 apache    15   0 21396  11m 7796 S  0.7  2.4   0:19.47 httpd
19304 apache    16   0 21900  12m 7804 S  0.3  2.5   0:29.20 httpd
31276 apache    15   0 21772  12m 7788 S  0.3  2.5   0:19.09 httpd
    1 root      16   0  1744  568  492 S  0.0  0.1   0:01.27 init


any ideas of why this delay is being created?



Thank you,




Alejandro

Asterisk version?

zaptel timer?

zaptel timing source?

loadavg when this happens?

codecs being used?

These are the specs:

asterisk-1.2.12.1
libpri-1.2.3
zaptel-1.2.9.1

Im using IAXCOMM softphones with GSM codec

Zaptel timing... must be from taken from the E1 PRI? (not sure about this one? how can i look it up?)

As you can see there in the TOP command

[code]Mem: 505204k total, 486452k used, 18752k free,[code]

Could this be a memory problem?


Greetings ...

Alejandro

[/code]

Just an update...


I found out that the agents have a HUGE lag.... it is because of a switch overload... all is well in Vicidial land!


Thank you



alejandro