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Voice Problem
Posted:
Fri Nov 24, 2006 6:15 amby sheikhatif
Hi all
I install vici dialer on my Dual Xeon machine, after installation its working fine for only 30 mins, but after 30-40 mins agents facing vioce distortion/vioce delays and some time they hangup but the customer is still on the line, when they manual dial from that server without vici its work fine I dont know where the problem is ? so kindly please tell me how can I resolve this issue, I have the following specs of my xeon machine
2.0 Ghz Dual Xeon
Ram 1 GB
Hdd 320 GB Sata
Posted:
Fri Nov 24, 2006 6:46 amby Op3r
whats your loadavg?
what codec are you using?
are you using VOIP?
Posted:
Fri Nov 24, 2006 8:49 amby sheikhatif
1. Load Avg is 60% - 70%
2. Using codecs are g729 & gsm
3. Yess using VoIP
Posted:
Fri Nov 24, 2006 9:11 amby abhasbajpai
using hardphones or softphones
if softphones using hardware timer or ztdummy
Posted:
Fri Nov 24, 2006 10:06 amby sheikhatif
XLITE softphone n using ztdummy
Posted:
Fri Nov 24, 2006 11:34 amby abhasbajpai
which distro you are using
and have you changed timer frequency to 1000 hz
as most distros default timing is 100hz
>Timer frequency (1000 HZ)
(change to 1000Hz if using ztdummy for timer)
as per scratch install
as its very important for ztdummy to work properly in load
but then also ztdummy gives voice problems
if you take my suggestion get a cheap x100p clone card
even a Motorola 62802-51 chipset internal modem will also
used instead of x100p
Posted:
Fri Nov 24, 2006 2:24 pmby ramindia
hi all
where is this chage need to be done
I have also same problem
other party voice is very low
using ztummy with lastest 2.0.1astgui
ram
Posted:
Sat Nov 25, 2006 7:36 amby sheikhatif
Hi
I m using Cent-OS 4.3, and kindly tell me that where is the prob is ? because manual dialing is going fine but prob accuring when using vici I have only 10 agents dialing on vici.....................
Posted:
Sat Nov 25, 2006 8:12 amby mflorell
loadavg is not a percentage number, what is your loadavg when you are having problems?
What kind of internet connection do you have?
Posted:
Sat Nov 25, 2006 9:20 amby sheikhatif
Hi Mat,
My internet connection type is DXX with 512mb of bandwidth.......
Posted:
Sat Nov 25, 2006 10:09 amby gerski
have you tried monitoring your internet if its stable or not?
Posted:
Sat Nov 25, 2006 12:23 pmby sheikhatif
Yes m monitoring my bandwitdh with solarwinds and it doesnt show any bandwitdh chowk error......
Posted:
Mon Nov 27, 2006 4:53 amby sheikhatif
M checking my internet connection n it is working fine and stable......?
Posted:
Mon Nov 27, 2006 11:27 amby ramindia
Hi
iam not this may be the solution, but I had some time back same problem
after that i have fixed with codecs
can you post you sip.conf
show translation from asterisk cli
what is the codec server side
and what is the codec you are using client side
if you are using passthrough codecs you get this kind of problems
thats what my experiences
Ram
Posted:
Fri Dec 01, 2006 8:07 amby sheikhatif
HI Mat
I install again vici dial on my server and its working fine the only issue I faced that the user is logged inn in to server but his status is still not logged in. I dont no what is the problem ?
Posted:
Fri Dec 01, 2006 2:21 pmby mflorell
did the agent click RESUME upon login?
What is the dial level and dial method of the campaign?
Re: Voice Problem
Posted:
Thu Oct 13, 2022 8:36 pmby waqqqas01
I am also having a same problem in my Inbound calls dialer, Using vici8 . Sometimes customer voice gone with the stable internet connecting as well. Is there any solution that I can do with it ?