vicidial.org

I am fairly new to vicidial (3 months). I have worked with three other dialers in the past so I do have several years of general dialer experience.

Like many others, I am struggling with short duration call surcharges. We originally were leaving messages on the Ans Machines to fix this, but this affected the performance of the dialer to the point that it is not an option for us.

Is anyone aware of any other method to effectively address this issue. I ran a search but was unable to find anything on this subject.

you can put a Wait (seconds) before the Hangup statement on your dialplan

Thank you for responding.

I am familiar enough with vicidial to navigate through the different areas of the vicidial main menu (users, campaigns, lists, admin, etc.). Could you please advise me as to where I would find the "hang up statement". I have already adjusted the "drop call seconds" to 10 but that didn't do the trick.

I added this to to AMD AGI script.

$AGI->exec("wait",6);

and then set a timer for agents if get answering machine ext for 6 seconds.

That way calls aways above 6 sec which is what the carriers want.

mjstox

We'll try that and see how it goes. Thank you very much for the reply.

Where would the actual location be to add that to the script? I looked amd, but there are a couple of files, just wanna make sure i edit the right file.

Thank you
MoNdO

I see a couple of files that have amd agi, but don't know which is the right one to edit?

Thank you
Armando Mercado

I added this to to AMD AGI script.

$AGI->exec("wait",6);

what is the exact file i would need to add this to, or can this be done through the dial plan on the admin webpage????

Thank you
Armando Mercado

Hey, just my 2 cents, I got a bonded (2 T1's) SIP trunk from Airespring for about 290/Mo Plus the per minute charges which are less than 1.2Cents per minute I believe and they do not charge for short calls, that was one of the things they boasted about. So far so good, only had it for about 4 months, but the call volume spiked up when I got it as opposed to our T1 PRI. Seems that Vici puts the calls through on our Sip trunk out faster than the PRI handles them..Prob get stats faster from the SIP side of things as well. Just thought I'd let you know in case it would help you save $ and get rid of the short call charges..

Came up with a solution when agents are using hotkey, contributing to short duration calls.
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